Summary
Overview
Work History
Education
Skills
Languages Known
Interests
Timeline
QUALIFICATIONS
PERSONNEL DETAILS
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ROBY JOHN

ROBY JOHN

Lewisville,Dallas Tx

Summary

Continue to be part of world Airline Industry team which provides holistic customer care where I can utilize my full potential as an airline professional

Professional leader with significant experience in regional management. Demonstrates strong focus on team collaboration and achieving results. Known for strategic planning, operational efficiency, and effective communication. Adaptable and reliable, with keen ability to navigate changing needs and drive success.

Overview

18
18
years of professional experience

Work History

Regional Head (Associate Director), Airport Operations and Customer Services, Region 3

Indigo Airlines
07.2007 - 03.2025
  • Worked with Indigo Airlines, at Chennai station India taking care of the role as Regional Head (Associate Director), Airport Operations and Customer Services, Region 3, which comprises Chennai, Cochin, Calicut, Kannur, Trivandrum, Agatti and Pondicherry.
  • Roles, Responsibilities:
  • Ensure smooth day to day airport operations across multiple stations of the region, including ground handling, baggage handling, passenger service and safety procedures.
  • Monitor and enforce compliances with airline policies, regulatory requirements, and safety standards (eg. DGCA, BCAS, BOI regulations).
  • Oversee on-time performance (OTP) and minimize operational disruptions e.g. flight delays, cancellations, and irregular operations.
  • To provide leadership and direction to airport managers and their teams.
  • Ensure consistent performance and employee engagement across airports in the region.
  • Recruit, train and develop talent while promoting a culture of accountability, collaboration and safety.
  • Ensure delivery of a consistent and high-quality customer experience across all airports in the region.
  • To manage regional budgets, operational costs, and resource allocation to ensure financial performance aligns with company goals.
  • Identify cost-saving opportunities without compromising operational quality
  • Coordinate responses to emergencies, severe weather, or other disruptions impacting airport operations.
  • Ensure compliances with Local, national and international aviation regulations and security requirements.
  • To develop and analyze operational metrics to identify trends and areas of improvement.
  • Other Experiences
  • Headed a team of 2000 plus ground handling team and the Ground support Department for M/s. Indigo Airlines(New Delhi) in their self-handling activities by company called Agile Airport Services for a period of 04 years. Familiar with all aspects of all the ground handling activities of a ground handling company and its functioning.

Education

University of Kerala

Bachelor of Arts - Economics

University of Kerala, India
Kerala State India
04-1991

Skills

  • Team leadership
  • Team leadership
  • Recruitment expertise
  • Operational efficiency management
  • Creative problem-solving
  • Human resources administration

Languages Known

English, Hindi, Tamil & Malayalam

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Historical Exploration

Timeline

Regional Head (Associate Director), Airport Operations and Customer Services, Region 3

Indigo Airlines
07.2007 - 03.2025

University of Kerala

Bachelor of Arts - Economics

University of Kerala, India

QUALIFICATIONS

  • Total of 18 years Airline airport operations and customer services experience
  • Experience as 18 years Airport Manager and 3 years as a Regional Head position at M/s Interglobe Aviation Ltd (Indigo Kochi and MAA-India)
  • Good knowledge with computer desktop operation and Microsoft office
  • Exposure to: Complete Indian Aviation & Ground Handling & Airport Operations

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementHealthcare benefitsFlexible work hoursPaid time offCompany CulturePersonal development programs

PERSONNEL DETAILS

  • Fathers’ Name: Late SH. N.C. JOHN
  • Sex: Male
  • Marital Status: Married
  • Nationality: Indian
  • Permanent Address: 601, Lavaine Lane, Lewisville, Dallas TX - 75056
  • Mob: 2192385268
  • Email: Robyjohn2006@gmail.com
  • Current Job Status: Not working as shifted to the united states with a green card status wef 26th
  • Reason for leaving current Job: To Join Family in the US
  • USA Resident Status: Valid Green Card holder
  • Current Base: Lewisville TX
  • USA Address: 601, Lavaine Lane

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