Robyn Cannon
Saint Clair,US
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Enthusiastic and ambitious customer service specialist with widespread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Overview
37
37
years of professional experience
Work History
Hair Stylist, Travel to Homes
Self-employeed
St Louis, MO
03.2015 - Current
- Provided personalized hairstyling consultations to enhance client satisfaction and retention.
- Developed and implemented innovative hairstyling techniques to meet diverse client needs.
- Managed scheduling and inventory to streamline operations and optimize client flow.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
- Implemented quality assurance measures, boosting overall team performance and customer satisfaction ratings.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Conducted ongoing education on industry trends and products to maintain competitive edge.
- Led promotional campaigns to attract new clientele, enhancing brand visibility in the community.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Salon Owner & Stylist
Mirrors Hair Studio
Imperial, Missouri
07.2005 - 07.2015
- Offered appointment information updates to guests in a polite and courteous manner.
- Recorded inventory sales into the spa’s weekly income report.
- Prepared first time guests over the phone for their selected services.
- Oversaw the upkeep of the entire facility and notified maintenance for service repairs.
- Carefully maintained financial filing system.
- Handled guest complaints calmly and professionally.
- Promoted salon-exclusive products to increase retail sales.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Boosted customer satisfaction by implementing innovative salon services and personalized consultations.
- Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
Aerobic Instructor/ Personal Trainer
Club Fitness
St. Louis, Mo
09.2005 - 06.2010
- Develop fitness or wellness classes, such as yoga, aerobics, strength training, or aquatics, ensuring a diversity of class offerings.
- Teach fitness classes to improve strength, flexibility, cardiovascular conditioning, or general fitness of participants.
- Respond to customer, public, or media requests for information about wellness programs or services.
- Demonstrate proper operation of fitness equipment, such as resistance machines, cardio machines, free weights, or fitness assessment devices.
- Track attendance, participation, or performance data related to wellness events.
- Facilitated group classes, enhancing participant engagement and retention rates.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
Hairstylist
The Mane Attraction
St. Louis, Missouri
09.1989 - 07.1995
- Shape eyebrows and remove facial hair, using depilatory cream, tweezers, electrolysis or wax.
- Bleach, dye, or tint hair, using applicator or brush.
- Analyze patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Schedule client appointments.
- Cut, trim and shape hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors.
- Demonstrate and sell hair care products and cosmetics.
- Train or supervise other hairstylists, hairdressers and assistants.
- Operate cash registers to receive payments from patrons.
- Mentored junior stylists, fostering skill development and improving overall team performance.
- Designed promotional campaigns for seasonal services, boosting visibility and client engagement.
- Processed payments, entering sales in register for prompt customer service.
Education
Associate of Arts - Aerobic Instructor
American Associates of Aerobics
California06.2001
Associate of Arts - Cosmetology
National Academy of Beauty Arts
St. Louis, Missouri09.1988
GED - High School
Melville High School
St. Louis, Missouri04.1987
Skills
- Solving Problems w/clients
- Clear and precise speaker
- Leadership skills
- Typing Skills
- Listening skills
- Multi-tasking jobs
- Quick learner
- Hair styling techniques
- Client consultation
- Detail-orientated
- Customer consultation
- Schedule management
- Highly motivated self-starter
- [State] licensed cosmetologist
- Continuing education
- Staff management
- Workstation cleaning
- Styling advice
- Outstanding customer service
Timeline
Hair Stylist, Travel to Homes
Self-employeed
03.2015 - Current
Aerobic Instructor/ Personal Trainer
Club Fitness
09.2005 - 06.2010
Salon Owner & Stylist
Mirrors Hair Studio
07.2005 - 07.2015
Hairstylist
The Mane Attraction
09.1989 - 07.1995
GED - High School
Melville High School
Associate of Arts - Aerobic Instructor
American Associates of Aerobics
Associate of Arts - Cosmetology
National Academy of Beauty Arts