Robyn Cornelius
Little Rock,AR
Summary
Knowledgeable and Outgoing Nursing Professional with 30+ years of diverse experience in clinical care, education, compliance, and leadership. Excellent communicator who conveys relevant information clearly, confidently, and unambiguously. Highly energetic and reliable specialist has deep knowledge of nursing practices and specializes in Medical-Surgical Nursing, Mental Health Nursing, Home Health, and Regulatory Compliance. Versatile and upbeat aspirant exudes a warm personality and is passionately keen to always deliver high-quality output.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Complaint Reviewer / RN
Arkansas Department of Human Services (DHS) – Office of Long-Term Care | Little Rock, AR
11.2024 - Current
- Triages and reviews incoming complaints regarding healthcare facilities and providers.
- Determines urgency and assigns cases for further investigation.
- Reviews documentation for accuracy, compliance with federal/state regulations, and quality of care standards.
- Communicates with providers, patients, and internal teams to gather information and resolve cases.
- Applies RN judgment to assess severity, patient risk, and appropriate next steps.
Nurse Reviewer /Quality Assurance RN
Arkansas Department of Human Services (DHS) – Office of Long-Term Care
06.2023 - 11.2024
- Reviewed long-term care compliance surveys for accuracy and adherence to state and federal guidelines.
- Ensured survey documentation met CMS Principles of Documentation before submission.
- Finalized surveys and approved Plans of Correction.
Nurse Reviewer /Quality Assurance RN
Arkansas Department of Health
04.2018 - 06.2023
- Triaged incoming complaints and assisted with investigations.
- Conducted compliance inspections for Medicare/Medicaid certification and state licensure across multiple facility types.
- Reviewed survey findings to ensure compliance with CMS Principles of Documentation.
- Applied nursing judgment to evaluate the provision of care and adherence to accepted standards.
Vocational Nursing Instructor
Texarkana College
04.2007 - 04.2018
- Taught Mental Health, Medical-Surgical, and Professional Development courses.
- Developed and implemented curriculum, including online learning.
- Mentored students, evaluated performance, and maintained course standards.
Staff RN
Living Hope
08.2006 - 01.2008
- Delivered psychiatric nursing care across pediatric and adult populations.
- Developed individualized care plans and applied crisis intervention strategies.
- Maintained professional standards in psychiatric and medical emergencies.
Staff RN
Nevada County Home Health
09.2000 - 07.2006
- Conducted patient assessments and developed care plans in collaboration with providers.
- Managed a diverse caseload, ensuring high-quality care and compliance with regulations.
- Coordinated with physicians, social workers, and other healthcare professionals.
Vice President
Nevada County Ambulance Service, Inc
01.1995 - 03.2004
- Directed operations, staffing, and compliance for ambulance service.
- Oversaw financial performance and community outreach programs.
- Implemented strategic initiatives to ensure growth and service quality.
Education
Masters of Science - Nursing
Walden University
Baltimore, MD01.2012
Bachelors of Science - Nursing, Minor Psychology
Henderson State University
Arkadelphia, AR01.1990
Skills
- Complaint triage and case coordination
- Chart/documentation review and compliance
- Patient education and telehealth support
- EMR/EHR systems (Epic, Cerner, etc)
- Regulatory and quality assurance
- Interdisciplinary collaboration
- Strong written and verbal communication
- Remote work readiness and time management
Certification
- Arkansas State Board of Nursing, Registered Nurse License 1990
- SMQT Certification
Timeline
Complaint Reviewer / RN
Arkansas Department of Human Services (DHS) – Office of Long-Term Care | Little Rock, AR
11.2024 - Current
Nurse Reviewer /Quality Assurance RN
Arkansas Department of Human Services (DHS) – Office of Long-Term Care
06.2023 - 11.2024
Nurse Reviewer /Quality Assurance RN
Arkansas Department of Health
04.2018 - 06.2023
Vocational Nursing Instructor
Texarkana College
04.2007 - 04.2018
Staff RN
Living Hope
08.2006 - 01.2008
Staff RN
Nevada County Home Health
09.2000 - 07.2006
Vice President
Nevada County Ambulance Service, Inc
01.1995 - 03.2004
Bachelors of Science - Nursing, Minor Psychology
Henderson State University
Masters of Science - Nursing
Walden University
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