Robyn Feldman
West Chester,PA
Summary
Dedicated professional with exceptional customer service skills. Proven ability to enhance guest experiences through effective communication and multitasking in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Security Officer
Lima Estates
Media, PA
10.2025 - 03.2026
- Monitored premises and ensured safety protocols were followed to maintain secure environment.
- Conducted routine patrols to detect and prevent security breaches.
- Responded swiftly to emergencies, coordinating with local law enforcement when necessary.
- Monitored premises to ensure safety and security of residents and staff.
- Developed incident reports detailing findings, actions taken, and recommendations for future prevention.
Server
Hooters
King Of Prussia, PA
09.2025 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for casual restaurant with social relevancy and intentionality.
Front Desk Receptionist
LA Fitness
Downingtown, PA
09.2025 - Current
- Managed front desk operations, ensuring seamless member check-ins and appointments.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between members and fitness staff to enhance experience.
- Maintained accurate records of memberships and payments using club management software.
Server
Applebee's
Southampton, PA
05.2024 - 11.2025
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Olive Garden
Warrington, PA
01.2024 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
IHOP
Warrington, PA
01.2023 - 02.2024
- Trained new servers on best practices for customer service and operational efficiency.
- Responded promptly to resident inquiries, fostering a welcoming environment through effective communication.
- Monitored inventory levels of dining supplies, initiating reorders as necessary to maintain service continuity.
- Implemented suggestions for enhancing meal service processes, contributing to overall resident satisfaction and experience improvement.
Restaurant Hostess
Red Robin
Warrington, PA
11.2022 - 12.2023
- Greeted and seated guests promptly, ensuring a warm welcome to enhance dining experience.
- Managed reservation system, coordinating seating arrangements for optimal flow and guest satisfaction.
- Communicated with kitchen staff to relay special requests and dietary restrictions effectively.
- Assisted in training new hostesses on procedures, enhancing team efficiency and service quality.
Food Runner
Iron Oven
Southampton, PA
03.2021 - 08.2022
- Delivered food and beverages to tables efficiently, ensuring customer satisfaction and timely service.
- Collaborated with kitchen staff to ensure accurate order fulfillment and presentation consistency.
- Maintained cleanliness and organization of dining areas, enhancing overall guest experience.
- Assisted servers during peak hours, improving workflow and reducing wait times for customers.
Server
Anns Choice Retirement Home
Warminster, PA
11.2019 - 03.2021
- Delivered exceptional dining experiences for residents, ensuring timely service and attention to individual needs.
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.
- Assisted in menu planning by providing feedback on resident preferences and dietary restrictions.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation standards.
Education
Bachelor of Science - Business
West Chester University of Pennsylvania
West Chester, PA05.2028
High School Diploma -
William Tennent
Warminster, Pa06.2024
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Sales techniques
- High energy and stamina
- Multitasking
- Reliability
- Positive and professional
- Team player
- Warm and friendly
- Adaptable and flexible
- Problem-solving
- Cool under pressure
- Excellent communication
- Team leadership
Timeline
Security Officer
Lima Estates
10.2025 - 03.2026
Server
Hooters
09.2025 - Current
Front Desk Receptionist
LA Fitness
09.2025 - Current
Server
Applebee's
05.2024 - 11.2025
Server
Olive Garden
01.2024 - 07.2024
Server
IHOP
01.2023 - 02.2024
Restaurant Hostess
Red Robin
11.2022 - 12.2023
Food Runner
Iron Oven
03.2021 - 08.2022
Server
Anns Choice Retirement Home
11.2019 - 03.2021
Bachelor of Science - Business
West Chester University of Pennsylvania
High School Diploma -
William Tennent