Joyce Fox
Greenville,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Seasonal Worker
UPS
10.2023 - 12.2023
- Assisted driver with product or package deliveries to residential and commercial locations.
- Verified and documented package deliveries for proof of accuracy and deadline adherence.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Lifted and carried packages weighing up to 70 pounds.
- Scanned and tracked packages for delivery accuracy and security.
- Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
- Reduced unnecessary delays, collaborating with drivers to plan and navigate routes.
Guest Services Cashier
Pilot Flying J Travel Center
05.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
Dispatcher Coordinator
Kappa Transport
07.2019 - 02.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Directed dispatching, routing and tracking of 50 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 150 daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Education
GED -
Rockwall Quest
Rockwall, TX02.2010
Skills
- Speech Clarity
- Organizational Standards
- Customer Request Management
- Service Coordination
- Customer Experience
- Dispatch Recordkeeping
- Maintaining Documentation
- Filing and Data Archiving
Timeline
Seasonal Worker
UPS
10.2023 - 12.2023
Guest Services Cashier
Pilot Flying J Travel Center
05.2023 - 10.2023
Dispatcher Coordinator
Kappa Transport
07.2019 - 02.2023
GED -
Rockwall Quest