Robyn Gallon
Stone Mountain,Ga
Summary
Dedicated and hardworking professional skilled in team leadership, training and development, as well as creation and implementation of programs and protocols. Offering to work both independently and as collaborative member of team to improve processes and meet organizational goals.
Experienced Juvenile Corrections Officer with background in managing and rehabilitating troubled youth. Possess strong skills in crisis management, conflict resolution, and behavioral modification techniques. Known for fostering positive relationships and maintaining safety within facility. Have consistently contributed to reduction in recidivism rates through development of effective rehabilitation programs.
Highly disciplined and reliable with experience in managing security operations and enforcing regulations within correctional facilities. Skilled in crisis intervention, conflict resolution, and team leadership, contributing to safer environment for staff and inmates. Demonstrated ability to adapt to changing situations and develop strategies that positively impact operational efficiency.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Juvenile correction officer
Dept.of Juvenile Justice - Jco2
Savannah , GA
03.2023 - 11.2024
- Overseeing juvenile inmates, searching, feeding, intake etc
- Used appropriate means to discipline prisoners.
- Organized educational programs aimed at helping juveniles develop academic skills, improve literacy levels and gain knowledge about life skills.
- Assessed potential risks posed by certain inmates and took appropriate steps to ensure a safe environment for all involved.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Transported inmates to court, doctor appointments and work sites.
- Followed medical orders and dispensed medications, when needed.
- Collaborated with other members of the correctional team including psychologists, psychiatrists, teachers and probation officers to provide comprehensive services to inmates.
- Conducted searches for contraband items such as weapons, drugs or other prohibited materials.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Collaborated with probation officers, school representatives and other key individuals in community to support adolescents and their families.
- Monitored visitation rights of family members or guardians of juvenile offenders ensuring they followed set guidelines during visits.
- Provided guidance to juveniles on proper conduct and encouraged compliance with rules and regulations.
- Ensured safety and security of juvenile offenders within the facility by monitoring their activities, behavior and whereabouts.
- Observed and recorded progress of each juvenile offender.
Intake Coordinator
Connexion Pointe
Fort Lauderdale, Florida
06.2020 - 02.2023
- Processing medical recipients/processing information/case management/linking recipient/afford medical care coverage/discharge planning/located resources/input information in system
- Maintained accurate records of client intakes in electronic database system.
- Assisted in developing policies and procedures related to intake processes.
- Developed and maintained intake procedures to enhance efficiency and client satisfaction.
- Assessed client needs through initial interviews and consultations to determine appropriate services.
- Assisted in determining appropriate referrals for clients to other community agencies or programs.
- Communicated effectively with supervisors regarding current caseloads and resource availability.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Scheduled appointments and coordinated logistics for initial assessments and follow-up meetings.
Service Coordinator
Humana
Deerfield Beach, Florida
09.2009 - 05.2020
- Conduct assessments/ coordinate in in-home health and well-being appointments/ Plan and coordinate program events, fairs, and drives/ Develop, implement, and evaluate new and existing client programs/Conduct assessments to determine service needs, develop individualized plans to foster self-sufficiency and/or emotional/physical well-being
- Facilitated communication between clients, service providers, and internal teams.
- Created detailed reports on quality assurance metrics related to service delivery.
- Maintained accurate records of services provided for each client.
- Identified needs of customers promptly and efficiently.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored email and phone communication to provide prompt responses and solutions.
- Assisted with billing and invoicing for services rendered.
- Implemented and monitored quality assurance measures to uphold service standards.
- Managed and updated client databases to ensure accurate and current information.
Client Coordinator
Global American Solutions
Fort Lauderdale, Florida
10.2007 - 09.2009
- Establishing contact with potential clients/Develop an individualized plan/Facilitate workshops that support client goal/ Consult with community providers/make referrals/link client to services/enter information in system/cooperate with community systems/referral, crisis management, advocacy/Customer Service/Maintain client and program records in accordance with applicable standards and regulations to meet grant requirements/Maintain a high level of ethical conduct regarding confidentiality and conflict of interest/Maintain accurate data and filing system
- Managed incoming orders from customers and kept track of deadlines for delivery.
- Maintained detailed records of client interactions and transactions.
- Maintained accurate records of all client communications, including emails, phone calls, documents.
- Provided excellent customer service to clients and responded promptly to inquiries.
Education
Associate Degree - Early Childhood
City College
Fort Lauderdale, FL08.2009
Bachelor’s - Nursing
Florida Memorial College
Miami, FL06.2007
High School Degree -
Dillard High School
Ft. Lauderdale, FL06.2003
Skills
- Effective communication, Time management, Decision-making/problem-solving, Organizational, Autonomy, Conflict resolution and Teamwork
- Mental health assessment
- Juvenile therapy
- Restraint techniques
- Security procedures
- Professional ethics
- First aid and CPR
- Gang awareness
- Crisis management
- Behavior management
- Relationship building
- Positive role modeling
- De-escalation techniques
- Healthy engagement
References
Reference Upon Request
Timeline
Juvenile correction officer
Dept.of Juvenile Justice - Jco2
03.2023 - 11.2024
Intake Coordinator
Connexion Pointe
06.2020 - 02.2023
Service Coordinator
Humana
09.2009 - 05.2020
Client Coordinator
Global American Solutions
10.2007 - 09.2009
Associate Degree - Early Childhood
City College
Bachelor’s - Nursing
Florida Memorial College
High School Degree -
Dillard High School