Robyn Garrido
Rapid City,SD
Summary
Dedicated professional with proven skills in patient care and team collaboration. Committed to enhancing customer satisfaction through effective problem-solving and communication. Results-oriented lead with extensive experience in patient care and team management. Skilled in organizing tasks and fostering collaboration to exceed service goals and improve overall team performance. Compassionate patient care technician known for strong communication and interpersonal skills. Demonstrated ability to address patient needs promptly, contributing to a high level of care and satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Lead
Apex Cleaning Solutions
Rapid City, South Dakota
01.2025 - 07.2025
- As a Lead my responsibilities were to get my team prepared for the day, break off sections of the residence or construction site for each team member to clean. Gave constructive criticism when needed. Answered questions when someone was in doubt.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Patient Care Technician
Fairmont Grand/Heartland Senior Living
Rapid City, South Dakota
01.2024 - 01.2025
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for residents at all times.
- Documented patient information accurately in electronic health records systems.
- Communicated effectively with team members to ensure quality patient care.
- Supported mobility and transportation of residents within the facility.
- Educated residents on health practices and the importance of wellness routines.
- Collaborated with interdisciplinary teams to enhance overall resident experience.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Helped create a safe environment by following infection control policies.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Provided emotional support for patients and families during difficult times.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Instructed new employees on proper techniques of performing daily tasks.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Notified senior staff of patient emergencies to optimize outcomes.
- Participated in quality improvement activities within the department.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Turned and repositioned bedridden patients to prevent bedsores.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Planned and served meals and snacks to patients according to prescribed diets.
- Supplied, collected and emptied patient bedpans on frequent basis.
Reception Technician
CSL Plasma Behring
Rapid City, South Dakota
08.2022 - 02.2023
- Assisted with patient check-in and registration processes.
- Maintained cleanliness and organization of reception area.
- Answered phone calls and addressed patient inquiries effectively.
- Scheduled appointments and managed calendar for technicians.
- Coordinated with medical staff to facilitate smooth operations.
- Processed donor information accurately in electronic systems.
- Provided exceptional customer service to ensure positive experiences.
- Supported team during busy periods by handling overflow tasks.
- Responded promptly to customer inquiries via phone or email in a professional manner.
- Interviewed patients to obtain medical information, weight and height measurements and vital signs to aid physicians with patient care planning.
- Updated contact lists regularly with current information from vendors or customers.
- Greeted patients and visitors, verified patient information in the system, and directed them to the appropriate areas.
- Offered friendly greetings and assistance to incoming customers.
- Answered a multi-line telephone system, transferred calls, took messages, and provided general information.
- Maintained cleanliness of reception area at all times including dusting furniture and vacuuming carpets.
- Maintained accurate filing systems for confidential documents and records.
- Assisted with basic computer operations such as logging on and off computers or resetting passwords.
- Scheduled appointments for patients using an electronic medical records system.
- Managed calendars for multiple users ensuring accuracy of all scheduled events.
- Ensured compliance with safety policies regarding visitor access control procedures.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Investigated and analyzed client complaints to identify and resolve issues.
Education
General Studies
Oglala Lakota College
Rapid City, SD05-2029
GED -
Laramie County Community College
Cheyenne, WY05-2013
Skills
- Patient care
- Team collaboration
- Customer service
- Problem solving
- Effective communication
- Time management
- Health monitoring
- Record keeping
- Task organization
- Microsoft Word
- Multitasking
- Data entry
- Cultural awareness
- Multitasking Abilities
- Public speaking
- Decision-making
- PPE compliance
- Leadership
- Clerical support
- Dependable and responsible
- Computer skills
- Problem resolution
References
References available upon request.
Timeline
Lead
Apex Cleaning Solutions
01.2025 - 07.2025
Patient Care Technician
Fairmont Grand/Heartland Senior Living
01.2024 - 01.2025
Reception Technician
CSL Plasma Behring
08.2022 - 02.2023
General Studies
Oglala Lakota College
GED -
Laramie County Community College