Robyn Gicklhorn

Front desk customer service representative that greets clients as they enter the hospital. Check in pet(s), update files, collect any payment, refill and pull prescription and medical diet plans, and if necessary, provide emergency protocol for critical patients. Confirm clinic information is correct and locate previous pet records if possible. Educate clients on pet vaccinations, preventative medication, and procedures.

Forward booking and checkout process.

Quarterly inventory medications, pet food, and office office supplies.

Front office receptionist for a busy and upbeat practice. Familiar with check in, check out protocol, scheduling surgeries and appointments, establishing new patients with appropriate estimates for services, and able to appropriately define a pet emergency as opposed to a pet health concern. Super friendly, caring, and client-oriented

Client service representative at a 3 doctor AAHA accredited hospital in which my responsibilities included scheduling appointments thoroughly using Cornerstone, answering and directing client calls, communicating effectively between client and doctor messages, as well as informing clients on preventatives, vaccines, diets etc. Familiar and comfortable with AAHA standards and practices.

Client service representative for a busy multi doctor practice. Completed front office responsibilities, assure client care and satisfaction, assisting nurses and doctors as needed for previous records, liability paperwork, client communications, and accounts reconciliation. When working this position, I had also taken on processing and submitting rabies certificates as well as preparation of health certificates( breeder, interstate, international).

Establishing new pets and clients, making sure to obtain previous records. Checking in and checking out for patient services. Scheduling patients accordingly to doctor schedules and availability.

Responsibilities included patient arrival and departure as well as scheduling appointments, surgeries, and boarding/grooming services. Other duties included collecting payments, answering then processing calls in calm and efficient manner, and directing critical issues and emergencies to physicians.

Daily duties included account reconciliation, verification of insurance and patient information, processed prior authorization forms for insurance purposes. Other duties included collecting copays and balances upon check-in, as well as, answering calls, setting appointments, filing charts, and keeping a professional environment

Sales associate with top sales with part-time hours and selected to stage new store in Fort Meyers, FL