Robyn Goode
Van,TX
Summary
Proven leader and innovator in dog training and customer service, I enhanced client relationships and satisfaction at Goode Dog Training and Petsmart through expert problem-solving and exceptional attention to detail. Leveraging adaptability and customer service skills, I significantly improved business processes and customer loyalty, driving repeat business and referrals.
Overview
16
16
years of professional experience
Work History
Lead Dog Trainer, Owner, Operator
Goode Dog Training
2019.10 - 2024.07
- Consistently received positive feedback from clients regarding the effectiveness of training methods and improved relationships with their dogs.
- Enhanced dog-owner relationships through teaching effective communication and handling techniques.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
Customer Service Cashier, Area Dog Trainer
Petsmart
2008.03 - 2019.10
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
Education
Bachelor of Science - Elementary Education
Texas Tech University
Lubbock, TX05.2000
Bachelor of Science - Interdisciplinary Agriculture
Texas Tech University
Lubbock, TX05.1997
Skills
- Customer Service
- Problem-solving abilities
- Attention to Detail
- Time Management
- Reliability
- Adaptability and Flexibility
- Self Motivation
- Analytical Thinking
- Professionalism
- Multitasking Abilities
Timeline
Lead Dog Trainer, Owner, Operator
Goode Dog Training
2019.10 - 2024.07
Customer Service Cashier, Area Dog Trainer
Petsmart
2008.03 - 2019.10
Bachelor of Science - Elementary Education
Texas Tech University
Bachelor of Science - Interdisciplinary Agriculture
Texas Tech University
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