Robyn Goode
Van,TX
Summary
Proven leader and innovator in dog training and customer service, I enhanced client relationships and satisfaction at Goode Dog Training and Petsmart through expert problem-solving and exceptional attention to detail. Leveraging adaptability and customer service skills, I significantly improved business processes and customer loyalty, driving repeat business and referrals.
Overview
16
16
years of professional experience
Work History
Lead Dog Trainer, Owner, Operator
Goode Dog Training
Grayson And Collin County
10.2019 - 07.2024
- Consistently received positive feedback from clients regarding the effectiveness of training methods and improved relationships with their dogs.
- Enhanced dog-owner relationships through teaching effective communication and handling techniques.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
Customer Service Cashier, Area Dog Trainer
Petsmart
McKinney, TX
03.2008 - 10.2019
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
Education
Bachelor of Science - Elementary Education
Texas Tech University
Lubbock, TX05.2000
Bachelor of Science - Interdisciplinary Agriculture
Texas Tech University
Lubbock, TX05.1997
Skills
- Customer Service
- Problem-solving abilities
- Attention to Detail
- Time Management
- Reliability
- Adaptability and Flexibility
- Self Motivation
- Analytical Thinking
- Professionalism
- Multitasking Abilities
Timeline
Lead Dog Trainer, Owner, Operator
Goode Dog Training
10.2019 - 07.2024
Customer Service Cashier, Area Dog Trainer
Petsmart
03.2008 - 10.2019
Bachelor of Science - Elementary Education
Texas Tech University
Bachelor of Science - Interdisciplinary Agriculture
Texas Tech University