Robyn Jordan
Naples,FL
Summary
Dedicated Regional Intake Manager with a proven track record in patient care and effective communication. Experienced in developing care plans and streamlining processes to enhance service delivery.
Results-driven Regional Intake Manager with over a decade of experience in home health services. Expertise in coordinating multidisciplinary teams, implementing quality improvement initiatives, and fostering patient relationships to optimize care outcomes.
Proactive professional known for strong leadership and problem-solving skills in healthcare. Successfully managed operations to enhance patient satisfaction and streamline workflows, contributing to high standards of service delivery.
Overview
17
17
years of professional experience
Work History
Regional Intake Manager
Empath Home Health
Naples, FL
12.2013 - 10.2025
- Managed Incoming referrals for Home Health Services. Verified patient benefit.
- Coordinated with multidisciplinary teams to streamline care delivery, promoting efficient communication among providers.
- Implemented quality improvement initiatives to enhance patient care processes, resulting in increased satisfaction ratings.
- Oversaw daily operations within the clinic, optimizing workflow to ensure high standards of service delivery and efficiency.
- Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
- Reviewed and Confirmed validity home health order alongside with appropriate documentation received to support patient need.
- Educated patients and families on health management, enhancing understanding of treatment options and self-care strategies.
- Assisted our Account Managers, MD office Staff, Hospital DC planners to verify patient met home health qualifiers as required by Medicare and Most PPO and HMO plans.
LPN Intake Coordinator
Nurse On Call Home Health Agency
Naples, FL
03.2010 - 11.2013
- Managed New Referrals for Home Health Care
- Verification of patient Insurance and benefits available for home Health
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Educated patients and families on health management, improving understanding of treatment protocols.
- Collaborated with multidisciplinary teams to develop individualized care plans for optimal patient outcomes.
- Contributed to organizational success by participating in accreditation surveys, quality assurance programs, and ongoing staff education activities.
- Responded to patient requests with appropriate clinical and personal assistance.
Wellness Specialist
Lely Palms Retirement Community
Naples, FL
10.2008 - 03.2010
- Developed personalized wellness plans to enhance client health and well-being.
- Facilitated workshops on nutrition, fitness, and mental wellness for diverse audiences.
- Conducted assessments to identify individual health goals and barriers to wellness.
- Collaborated with healthcare professionals to provide comprehensive support services.
- Mentored junior staff on best practices in client interaction and program delivery.
- Analyzed program effectiveness through feedback, driving continuous improvement efforts.
- Implemented digital health tools to streamline client tracking and communication processes.
- Provided ongoing support for clients in achieving their long-term health goals through regular consultations and followups.
- Developed strong rapport with clients, fostering trust and open communication throughout the coaching process.
- Contributed to the growth of the company''s brand reputation through consistent professionalism, expertise, and excellence in service delivery.
- Collaborated with healthcare professionals to ensure comprehensive care for clients with chronic conditions or specific needs.
Education
LPN License - LPN Nursing License And Later Obtained IV Certific
Upper Valley JVS of Practical Nursing
Piqua, OHSkills
- Prior to Office work, I worked in a high acuity rehab center
- Direct patient care to include medication administration, Wound care Nurse, Staff Development, Care Plan creation and updates regularly, post surgical care, PICC and peripheral IV Administration/ care
- Pediatric and Geriatric care, including basic behavioral management related to Diagnosis (ie TBI, CVA, Dementia, mental health disease)
- Catheter care, Tracheotomy Care, Gastrostomy, colostomy, Ileostomy, urostomy care
- Any and All Direct patient care including personal hygiene/ oral care, nail care, pressure ulcer prevention
- Maintaining consistent communication with Patient/ Family/ MD/ APRN/ PA's and all other disciplines involved in patients plan of care to provide optimal outcomes
Timeline
Regional Intake Manager
Empath Home Health
12.2013 - 10.2025
LPN Intake Coordinator
Nurse On Call Home Health Agency
03.2010 - 11.2013
Wellness Specialist
Lely Palms Retirement Community
10.2008 - 03.2010
LPN License - LPN Nursing License And Later Obtained IV Certific
Upper Valley JVS of Practical Nursing