Robyn Krause
Kankakee,IL
Summary
Experienced dog groomer known for patience and empathy in handling pets. Strong background in appointment scheduling and sanitation practices, contributing to heightened customer satisfaction and efficient grooming operations.
Overview
12
12
years of professional experience
Work History
Dog Groomer
Earthwise Pet & Groombar
Yorkville, IL
11.2023 - 01.2024
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
Dog Groomer
Petsmart
Joliet, IL
03.2021 - 01.2022
- Collaborated with veterinarians to address specific health concerns related to grooming procedures.
- Enhanced customer satisfaction through effective communication and personalized service recommendations.
- Streamlined inventory management processes for grooming supplies, reducing costs and waste.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
Dog Groomer
Petsmart
Bourbonnais, IL
03.2018 - 02.2019
- Provided high-quality grooming services, ensuring pet safety and comfort during procedures.
- Trained and mentored junior groomers on grooming techniques and best practices.
- Developed efficient grooming schedules to minimize wait times for clients.
- Implemented sanitation protocols to maintain a clean and safe environment for pets and staff.
- Evaluated pet conditions pre-grooming, providing recommendations to owners for ongoing care.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
Prep Line Cook
Cracker Barrel
Bourbonnais, IL
06.2012 - 11.2017
- Prepared ingredients for cooking by chopping, measuring, and combining items according to recipes.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Assisted chefs in assembling dishes, enhancing presentation and quality of meals served.
- Operated kitchen equipment safely, including slicers and mixers, to prepare menu items efficiently.
- Collaborated with team members to streamline food preparation processes, improving service speed during peak hours.
- Trained new staff on food prep techniques and kitchen protocols, fostering a supportive learning environment.
- Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
- Assisted in training new team members on cooking techniques, kitchen equipment usage, and company policies.
Warehouse Packer
Sears
Manteno, IL
01.2016 - 07.2017
- Packaged products efficiently, ensuring adherence to quality standards.
- Operated packing machinery, performing routine maintenance and troubleshooting issues.
- Coordinated with team members to streamline workflow and enhance productivity.
- Maintained inventory accuracy through diligent tracking and reporting procedures.
- Monitored stock levels, notifying management of supply shortages or discrepancies.
- Trained new staff on packing protocols and safety regulations to ensure compliance.
- Packed, weighed and shipped items per customer specifications.
Customer Service Representative
Aamstrand Ropes and Twines
Manteno, IL
05.2015 - 01.2016
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Processed orders accurately using CRM software to streamline workflow.
- Collaborated with team members to improve response times on support tickets.
- Trained new staff on company policies and customer service protocols.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Herscher High School
Herscher, ILSkills
- Patience and empathy
- Animal handling expertise
- Relationship building
- Customer service
- Appointment scheduling
- Sanitation practices
Timeline
Dog Groomer
Earthwise Pet & Groombar
11.2023 - 01.2024
Dog Groomer
Petsmart
03.2021 - 01.2022
Dog Groomer
Petsmart
03.2018 - 02.2019
Warehouse Packer
Sears
01.2016 - 07.2017
Customer Service Representative
Aamstrand Ropes and Twines
05.2015 - 01.2016
Prep Line Cook
Cracker Barrel
06.2012 - 11.2017
High School Diploma -
Herscher High School