Robyn Lewis
Lexington,KY
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
21
21
years of professional experience
26
26
years of post-secondary education
Work History
OUTSIDE CSM/Operations Manager, Customer Experience
COMPASS GROUP, USA
Lexington, KY
02.2022 - 05.2025
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Coordinated staff schedules to optimize workforce allocation and meet operational needs.
- Implemented inventory management systems to track supplies and reduce waste efficiently.
- Trained team members on safety protocols and operational procedures for compliance.
- Collaborated with vendors to procure quality products at competitive prices consistently.
- Analyzed workflow processes to identify areas for improvement and enhance productivity.
- Facilitated regular team meetings to communicate updates and promote a positive work environment.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
BUSINESS DEVELOPMENT AND MERCHANDISING MANAGER
Camping World
Georgetown, KY
02.2017 - 04.2020
- Oversaw product selection and inventory management for seasonal merchandise.
- Collaborated with suppliers to maintain stock levels and product quality.
- Developed and implemented visual merchandising strategies for store displays.
- Trained and mentored team members on merchandising best practices.
- Coordinated promotional events to enhance customer engagement and sales.
- Ensured compliance with company standards for product presentation and pricing.
- Trained, supervised and evaluated staff to optimize their performance levels.
- Assisted in developing visual displays for stores according to corporate guidelines.
- Attended trade shows, conferences, seminars and other networking events related to the industry.
- Created and implemented promotional campaigns to increase sales of merchandise.
- Coordinated activities between different departments within the organization.
- Executed special projects and promotional events to drive brand awareness and increase customer engagement.
HUMAN RESOURCE/Front Office Manager
TOTAL COMFORT INSTALLATION/IBP
Richmond, KY
04.2014 - 05.2016
- Managed daily front office operations and ensured smooth customer interactions.
- Trained and supervised front office staff to deliver exceptional service.
- Coordinated appointment scheduling and managed client communications effectively.
- Developed training materials for new hires in front office operations.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Conducted staff performance evaluations to monitor progress and individual skills.
Operating Manager
BV ENTERPRISES
Lexington, KY
06.2004 - 03.2014
- Oversaw daily operations ensuring smooth workflow and efficient processes.
- Managed staff schedules to optimize resource allocation and coverage.
- Implemented quality control measures to maintain product standards.
- Trained new employees on operational procedures and safety protocols.
- Monitored performance metrics to identify areas for improvement.
- Developed and maintained operational budgets for effective cost management.
- Developed and maintained relationships with vendors, suppliers, customers and other stakeholders.
- Supervised day-to-day operations across multiple sites and locations.
- Monitored daily operational activities to ensure efficient and effective performance.
- Managed staff scheduling to ensure adequate coverage at all times.
Education
Associate of Science - Nursing
UNIVERSITY OF KY
Lexington, KY 08.1996 - 05.2020
Associate of Science - Business Administration And Management
BCTCS
LEXINGTON, Ky 06.2015 - 03.2017
Skills
- Operations management
- Customer relationship management
- Performance evaluation
- Employee reviews
- Performance improvements
- Supervision and training
Timeline
OUTSIDE CSM/Operations Manager, Customer Experience
COMPASS GROUP, USA
02.2022 - 05.2025
BUSINESS DEVELOPMENT AND MERCHANDISING MANAGER
Camping World
02.2017 - 04.2020
Associate of Science - Business Administration And Management
BCTCS
06.2015 - 03.2017
HUMAN RESOURCE/Front Office Manager
TOTAL COMFORT INSTALLATION/IBP
04.2014 - 05.2016
Operating Manager
BV ENTERPRISES
06.2004 - 03.2014
Associate of Science - Nursing
UNIVERSITY OF KY
08.1996 - 05.2020