Robyn L. Hall
Washington,PA
Overview
27
27
years of professional experience
Work History
Customer Service Manager
Building Performance Association
Pittsburgh, PA
11.2010 - Current
- Deliver customer service support to BPA’s conference attendees and members
- Team lead for onsite conference registration and attendee check-in
- Collaborate with TMI to determine our onsite conference registration area needs and setup
- Coordinate conference equipment shipments to and from event sites
- Develop conference registration websites through our current web-based platform provider, TMI
- Work with certifying bodies (i.e. BPI, RESNET, NATE, NARI, InterNACHI, BSI) on CEU approvals for BPA’s conference sessions
- Create and upload session attendee reports to BPI’s member portal post-conference to award CEUs
- Build and distribute discount codes for select partners
- Create conference session room signage
- Post-conference analytical reporting
- Review scholarship applications and award conference scholarships
- Process member renewals and facilitate new member signups to maintain organizational growth.
- Manage online BPA Journal articles for completions and CEUs
- Held prior positions with the BPA including Registration Coordinator, Marketing Coordinator, Program & Marketing Assistant, and Executive Assistant
Public Relations Manager in Marketing Department
84 Lumber Company
Eighty Four, PA
08.2004 - 01.2009
- Developed and distributed press releases to engage national media, enhancing brand visibility
- Partnered with national television shows, including ABC’s Extreme Makeover: Home Edition and PBS’s Everyday Edisons to expand audience reach
- Assistant Media Director for the PGA TOUR’s 84 Lumber Classic in 2004, 2005, and 2006
- Planned and executed grand openings/open houses for stores, driving community engagement and brand awareness
- Copywriter for website, radio commercials, and builder brochures and websites
- Designed and created monthly circular advertisements to promote store offerings
- Produced 84 Lumber’s 50th anniversary video in conjunction with WQED
- Managed employee events, including golf outings, reunions, picnics, and holiday parties
- Editor of company newsletters
Inventory Manager in Operations Department
84 Lumber Company
Eighty Four, PA
02.2004 - 08.2004
- Replenished inventory daily for 30 stores nationwide, ensuring stock availability
- Maintained optimal inventory levels at stores
- Analyzed inventory reports
- Assisted with bi-annual inventories at local stores
Sales Representative for FOX 53 and WB 22
Sinclair Broadcasting Group
Pittsburgh, PA
09.2003 - 02.2004
- Consistently met and exceeded monthly sales objectives
- Developed advertising strategies and plans for clients, driving engagement through on-air campaigns with FOX 53 and WB 22
- Increased station share from existing clients, generating incremental revenue from 2003 to 2004
- Executed sales of print advertisements for Sinclair Broadcasting Group's direct mail magazine, enhancing client marketing efforts.
Sales Representative for WZPT Star 100.7 FM
CBS Radio Infinity Broadcasting Corporation
Pittsburgh, PA
05.2001 - 08.2003
- Consistently met and exceeded monthly sales objectives
- Created advertising strategies and plans for clients through on-air campaigns with Star 100.7 FM
- Consistently increased station share from existing clients through incremental dollars
- Developed new direct business
- Created on-site opportunities for clients at Infinity Broadcasting Corporation's annual benchmark events
- Sold print advertisements for Pittsburgh’s E Resource, a print branch of Infinity Broadcasting Corporation
- Mentored and trained new Sales Representatives
Intern in Promotions Department
CBS Radio Infinity Broadcasting Corporation
Pittsburgh, PA
05.2000 - 08.2000
Assistant in the Web Development Department
West Virginia University Wise Library
Morgantown, WV
09.1999 - 05.2000
Education
Bachelor of Science - Journalism/Advertising
West Virginia University
Morgantown, WV05-2001
Skills
- Customer service management
- Conference planning
- Continuing education
- Event coordination
- Administrative support
Timeline
Customer Service Manager
Building Performance Association
11.2010 - Current
Public Relations Manager in Marketing Department
84 Lumber Company
08.2004 - 01.2009
Inventory Manager in Operations Department
84 Lumber Company
02.2004 - 08.2004
Sales Representative for FOX 53 and WB 22
Sinclair Broadcasting Group
09.2003 - 02.2004
Sales Representative for WZPT Star 100.7 FM
CBS Radio Infinity Broadcasting Corporation
05.2001 - 08.2003
Intern in Promotions Department
CBS Radio Infinity Broadcasting Corporation
05.2000 - 08.2000
Assistant in the Web Development Department
West Virginia University Wise Library
09.1999 - 05.2000
Bachelor of Science - Journalism/Advertising
West Virginia University