Robyn Long

Work History

Eberl Claims Services, LLC / State Farm

Remote

05.2021 - 03.2023

Identified insurance coverage limitations with thorough examinations of insurance policies, claims documentation, and related records.
Managed 20+ calls per day regarding claims process, consistently delivering exceptional customer service and offering valuable guidance and support throughout claims resolution process.
Conducted comprehensive assessments of documentation, including police reports and other insurance company records to determine liability.
Assessed damage to property and reviewed estimates with body shops, agents, customers, and estimators.
Corrected cause of loss codes to properly classify auto claims, demonstrating precision and attention to detail.
Utilized State Farm SCP Guidelines to maintain proper handling of claims in ECS.
Conducted comprehensive interviews and obtained recorded statements from witnesses and other participants to gather facts and information to assist in liability investigation.
Affirmed or denied coverage of claims based on facts and policy terms and conditions, developing information necessary to make partial and final payments when appropriate.

InVida Financial Network

Texas

03.2016 - 05.2021

Maintained high standards of customer service by building relationships with clients.
Develop relationships with associated industry professionals with goal of building strong referral partnerships to help achieve sales.
Determine specific insurance needs, offer consultative solutions, and make appropriate recommendations.
Identify potential leads and follow up via varying manners including personal calls, marketing flyers, networking events, and seminars.
Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales.
Remain current with new products and services by participating in continuing education and training.
(Occasionally write policies for individuals and families when needed).

Array Capital Investment

Dallas , TX

09.2006 - 10.2011

Developed strong relationships with customers through high levels of customer service.
Handle customer complaints with relative ease by conducting research, listening carefully, and taking appropriate action.
Proactively identified solutions for customers experiencing credit issues.
Designed strategies such as networking with contractors, attorneys, real estate professionals, and local homeowners to achieve referrals and prospective loans.
Originated, reviewed, processed, closed and administered customer loan proposals.
Maintain compliance with bank underwriting policies and federal lending regulations, and strict confidentiality of client information.