Robyn Marshall
Woodbridge,Va
Summary
Dedicated medical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Experienced in working with different agency software including Microsoft Excel, Outlook and Word, EPIC, and Insurance Agency Management Software.
Overview
34
34
years of professional experience
Work History
Emergency Room Technician
Sentara
Woodbridge, VA
02.2015 - Current
- Lake Ridge ED
- Communication with registration,nurses and providers to coordinate patient care.
- Vital signs temperature, pulse, oxygen saturations, blood pressures of all ages documented in Epic and reported abnormal vital signs to Nurse and Provider right away. Performed EKG and placed patients on Cardiac Monitor.
- Blood draws, placing IVs, specimens collected, verified, labeled and sent to lab for processing.
- Applied appropriate splint and devices and patient education on each device completed with patient and family.
- Epic documentation of all orders and vital signs .
- Assist nurses and providers with exams and procedures.
- Assist with air way and CPR.
- Stocking Rooms, cleaning rooms after every patient.
- Training newly hired techs.
- Inventory and Ordering supplies, nourishment's for the ER.
EMT-B FIRST LIEUTENANT
STAFFORD VOLUNTEER RESCUE SQUAD
Stafford, VA
01.2011 - 01.2017
- Evaluated patient vital signs to determine level of care needed.
- Effectively manage accident scene with multiple patients and triage according to the level of care needed.
- Provide stabilizing first aid to prepare for transport.
- Conduct equipment checks prior to going in service making sure all are operational.
- Communicate well with coworkers and local hospitals to make sure patient is transported to the appropriate facility based of level of care needed.
- Pre hospital care including stabilizing c-spines, control bleeding,support for injured extremities and monitoring vital signs.
- Preceptor for new EMT-B for Stafford County. Preceptor for new EVOC drivers for Stafford County
Private Duty Caregiver
Donald And Mary Hassinger
Stafford , Virginia
01.2009 - 01.2016
- Duty care
- Hired privately by a family to care for their elderly parents on a daily basis, full care, dementia, mobility, ADLs, safety, assist with medication administration daily meds, glucose monitoring.
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Developed rapport to create safe and trusting environment for care.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Licensed Insurance Agent Office Manager
MARSHALL’S AUTO INSURANCE
Stafford, VA
01.1999 - 01.2005
- Licenses property and casualty insurance agent/ Office Manager.
- Oversee office staff from agents to secretaries to make sure procedures are done correctly. Interview possible new employees and making sure all employees are compliant with licenses.
- Keep track and upload new policies on a daily basis and keep track of commission on all new policies. Enforce office policies and filing systems. Screen calls and emails to ensure claims and questions are directed to the correct department. Insure all print and digital documents are organized and accessible.
- Adhere to monthly budget given to me by president of company.
- Obtaining underwriting approval for high risks policies.
- Writing and servicing a variety of policies including auto, business, home and general liability.
- Ordering and maintain office supplies.
Customer Service Representative
GEICO
01.1999 - 01.2000
- Obtained property and casualty license, multistate
- Delivered exceptional customer service to every customer with my knowledge of products and services and assured customer satisfaction with positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
CNA
Warrenton Overlook Care, Birmingham Green Nursing
01.1990 - 01.1998
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify concerns and communicated with nurses to address wounds, monitor behaviors and promote safety for all residents
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Maintained and cleaned patient's environment and rooms, group living areas and nurse station.
Education
EMT-B -
Stafford County Fire And Rescue Department
2011
Emergency Vehicle Operation Certification -
Stafford County Fire And Rescue
2011
High School Diploma -
Fauquier High School
Warrenton, VA1990
CNA Certification. -
Fauquier High School
Warrenton, VA1990
Skills
- Direct patient care and communication skills ED
- Direct patient care and communication in long term care facilities
- Direct patient care and communication EMT- B, Stafford County Volunteer Fire and Rescue
- EVOC – Emergency Vehicle Operator Certification
- Property and Casualty insurance: homeowner policies, auto policies, processed 9/11 claims
- Insurance customer service and support for clients
- Office manager for Property and Casualty Insurance Company
Timeline
Emergency Room Technician
Sentara
02.2015 - Current
EMT-B FIRST LIEUTENANT
STAFFORD VOLUNTEER RESCUE SQUAD
01.2011 - 01.2017
Private Duty Caregiver
Donald And Mary Hassinger
01.2009 - 01.2016
Licensed Insurance Agent Office Manager
MARSHALL’S AUTO INSURANCE
01.1999 - 01.2005
Customer Service Representative
GEICO
01.1999 - 01.2000
CNA
Warrenton Overlook Care, Birmingham Green Nursing
01.1990 - 01.1998
EMT-B -
Stafford County Fire And Rescue Department
Emergency Vehicle Operation Certification -
Stafford County Fire And Rescue
High School Diploma -
Fauquier High School
CNA Certification. -
Fauquier High School
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