Robyn McCarty
Jacksonville,FL
Summary
Experienced retail associate and skilled subcontractor with a strong track record in high-volume customer service, efficient merchandising, and precise project management. Excelled at J.C. Penney by processing transactions accurately, guiding shoppers to sizes and fitting rooms, and restocking displays, while delivering excellence in subcontracting through detailed painting and wallpapering across multiple sites—managing timelines, client needs, physical demands, and quality results with patience and stamina since 2020.
Overview
10
10
years of professional experience
Work History
Sub Contractor
McCarty’s Paint and Wallpaper Hanging
02.2020 - Current
- Balanced multiple projects at once, scheduling tasks to meet deadlines and coordinate workspace setup — comparable to handling stocking, cleanup, and register tasks during busy store hours.
- Worked efficiently in environments that required steady concentration for long periods to achieve clean finishes and accurate measurements.
- Prepared surfaces for painting by cleaning, sanding, and priming as needed.
- Selected appropriate materials for various wallpaper and paint applications.
- Coordinated with clients to understand project requirements and preferences.
- Operated tools and equipment safely to ensure high-quality finishes.
- Maintained organized work area to enhance efficiency and safety standards.
- Evaluated completed projects for quality assurance before client approval.
- Assisted in training new team members on proper installation techniques.
Sales Associate/Cashier
JCPenney
Jacksonville, FL
03.2016 - 01.2019
- Delivered exceptional customer service, enhancing shopping experience and fostering customer loyalty.
- Managed inventory levels, ensuring stock availability and organization for seamless operations.
- Assisted in visual merchandising, creating attractive displays that boosted product visibility.
- Trained new associates on sales techniques and store policies, promoting a collaborative team environment.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Riverside High School
Jacksonville, FLAssociate of Science -
FSCJ
Jacksonville, FL05.2028
Skills
- Patience
- Preparedness
- Problem solving
- Customer service excellence
- Multitasking under pressure
- Stocking and merchandising
- Installations and repairs
- Heavy lifting
- Customer interaction
- Scheduling and planning
- Time management
- Quality control
- Site safety management
- Attention to detail
- Idea development and brainstorming
- Teamwork and collaboration
- Reliability
Timeline
Sub Contractor
McCarty’s Paint and Wallpaper Hanging
02.2020 - Current
Sales Associate/Cashier
JCPenney
03.2016 - 01.2019
High School Diploma -
Riverside High School
Associate of Science -
FSCJ