Robyn Neil
Queensbury
Summary
Highly organized and detail-oriented case management professional with extensive experience in behavioral health, social services, and client advocacy. Proven ability to assess complex needs, coordinate care, and connect clients to essential resources while maintaining compliance and confidentiality.
Overview
9
9
years of professional experience
Work History
Social Care Navigator
Healthy Alliance
Schenectady
08.2025 - Current
- Coordinate social care services for individuals facing housing instability, food insecurity, and barriers to medical care.
- Conduct needs assessments, develop care plans, connect clients to community resources, maintain accurate documentation, and advocate for clients navigating health and social service systems.
Care Coordinator
Behavioral Health Services North
Queensbury
08.2024 - Current
- Coordinate care plans, improving patient outcomes with precise scheduling and assessments.
Facilitate team communication, ensuring smooth patient transitions and support.
Conduct bi-weekly check-ins for a caseload of 120 clients.
Provide compassionate support, meeting client needs with tailored care plans.
Ensure regular follow-ups to maintain client well-being and satisfaction.
Anti-Trafficking Case Manager
CAPTAIN Community Human Services
Saratoga Springs
09.2022 - 08.2024
- Builds strong client relationships, providing vital emotional support and advocacy.
Facilitates access to essential services like housing, food, and medical care.
Leads outreach and crisis intervention, ensuring client confidentiality.
Supports clients in crisis with tailored rehabilitative services.
Ensures compliance with legal confidentiality requirements in client cases.
Championed client empowerment through comprehensive case management, facilitating access to essential resources and
fostering resilience in survivors of trafficking.
Youth Shelter Worker
CAPTAIN Community Human Services
Malta
10.2021 - 09.2022
- • Adhered strictly to all safety protocols within the facility while ensuring a safe environment for both staff and guests.
• Enforced rules regarding guest behavior while maintaining an understanding attitude towards those living in the shelter.
• Conducted intakes of new residents, including assessment of needs and completion of necessary paperwork.
Home Health Aide
Patricia Rachser
Shushan
01.2017 - 11.2019
- Provided compassionate in-home care, assistance with activities of daily living, and emotional support for elderly clients.
Waitress
Iron Roost
Ballston Spa
08.2018 - 03.2019
- Delivered high-quality customer service, managed orders efficiently, and maintained a welcoming dining environment.
Skills
- Case Management
- Crisis Intervention
- Client Advocacy
- Care Coordination
- Needs Assessment
- Emotional Support
- Outreach
- Documentation Compliance
- Mental Health First Aid
- CPR
- Basic Life Support
Timeline
Social Care Navigator
Healthy Alliance
08.2025 - Current
Care Coordinator
Behavioral Health Services North
08.2024 - Current
Anti-Trafficking Case Manager
CAPTAIN Community Human Services
09.2022 - 08.2024
Youth Shelter Worker
CAPTAIN Community Human Services
10.2021 - 09.2022
Waitress
Iron Roost
08.2018 - 03.2019
Home Health Aide
Patricia Rachser
01.2017 - 11.2019