Kaleisha Smith
Roosevelt,USA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Social Care Navigator (Contract)
Catholic Charities
Merrick, NY
06.2025 - Current
- Established referral networks to connect clients with tailored service providers.
- Educated clients on available resources and support systems, fostering self-advocacy and informed decision-making.
- Evaluated client social needs to improve service delivery effectiveness.
- Analyzed client feedback to identify service gaps and implemented initiatives to improve program effectiveness.
- Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
Shelter Worker (Per Diem)
The INN
02.2022 - Current
- Maintained resident safety by monitoring and enforcing shelter rules and protocols.
- Facilitated client intake process, ensuring accurate data collection to support service delivery.
- Prepared case notes to motivate guests toward permanent housing transitions.
- Enhanced living conditions for shelter occupants through diligent cleaning and maintenance of facility spaces.
- Documented tasks and conducted cleaning checks of guest rooms to maintain hygiene standards.
- Prepared meals in accordance with food safety standards and regulations.
Case Manager
Leadership Training Institute
Hempstead, NY
10.2023 - 06.2025
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Facilitated client access to SNAP, Medicaid, and DSS services, ensuring timely support for basic needs.
- Advocated for client access to community resources and services, increasing client engagement with essential support systems.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Improved communication between clients and providers through consistent follow-ups and progress updates, fostering stronger relationships.
- Recorded detailed case notes and progress reports to track client development.
District Secretary
Roosevelt Fire District
01.2021 - 10.2023
- Attends all meetings of the Board of Fire Commissioners and keeps a complete and accurate record of the proceedings
- Received and distributed correspondence; prepared official minutes, resolutions, ordinances, reports, and other written materials in a timely manner to ensure accurate documentation and communication; prepared monthly retirement reports for contributions to New York State Local Retirement System and facilitated ballot preparation and election processes.
- Facilitated smooth board meetings by preparing detailed agendas, coordinating schedules, and providing support materials.
- Assisted with human resource tasks, including reviewing and processing applications and maintaining personnel files to support effective recruitment and compliance.
- Fostered open communication between staff and administrators to contribute to a positive work environment.
Care Specialist (Part Time)
The Arbors Assisted Living
01.2022 - 01.2023
- Assisted residents with bathing, changing, and dressing.
Medical Secretary
St. Francis Hospital
03.2020 - 07.2020
- Managed patient scheduling and appointment coordination using electronic health record systems.
- Routing and directing calls to the correct department Scheduling appts for patients through Epic Verifying and updating insurance information Accommodating patients' request (doctors notes and medication renewals) Accommodating Doctors orders and request in a timely manner
- Facilitated communication between medical staff and patients, ensuring timely information flow.
- Processed patient admissions and discharges, maintaining accurate records in compliance with hospital policies.
Office Manager
Rite Glass Inc.
07.2009 - 03.2020
- Bookkeeping (Accounts Payables & Receivables) Weekly payroll Managed bookkeeping tasks, including accounts payables and receivables. Multi Phone Lines Coordinating jobs with contractors and project managers Creating and Implementing New Marketing Strategies Negotiating Sales Accurately Maintaining Invoice Records & Purchase Orders Accurately Formulating And Distributing Quotes Customer Service Word, Excel, Publisher, Power point, Outlook
Unit Clerk/Telephone Operator
Northwell Health Hospital
06.2018 - 02.2020
- Admission of new patients Discharge of patients Responded to call bells to ensure timely patient assistance and comfort Putting charts together Lab runs Coordinated patient transfers to facilitate efficient movement within the facility Data entry Handling multi phone lines Utilized sunrise and in-vision software for accurate data management and streamlined operations Calling Codes in the hospital
- Managed patient admissions and discharges, ensuring accurate documentation and compliance with hospital protocols.
- Coordinated communication between medical staff and patients, enhancing workflow efficiency within the unit.
- Maintained electronic health records, ensuring data integrity and timely updates for clinical staff access.
Direct Care
Catholic Charities
01.2017 - 01.2019
- Assisting Adolescents with daily living activities Promoting independence of adolescents with mental disabilities OPWDD Encouraging and providing positive lifestyles
Intake Coordinator
Better Home Health Care
08.2014 - 05.2015
- Intake all patients info Insurance verification or Processing Private Pay Cases Meeting with new potential patients Updating, Discharging, and Setting up schedules for patients Setting up nurses charts for home visits Heavy Data Entry (Medical Software) Following all Hippa Guidelines
Direct Support Professional
Ahrc Nassau
07.2010 - 01.2013
- Assisting individuals with daily living activities (cooking, cleaning, and etc...) Participating in group activities with individuals Promoting independence of individuals Accurately filling out paperwork Amap Certified (Distributing Medication) Scip Certified
- Provided compassionate assistance with daily living activities, ensuring comfort and dignity for clients.
- Facilitated communication between clients, families, and multidisciplinary teams to ensure coordinated care approaches.
- OPWDD
Administrative Assistant
Century 21 Laffey Associates
08.2008 - 07.2009
- Entering Residential & Commercial Listings (via World Wide Web) Data Entry Handling Multi Phone Lines Organizing and Distributing Sales and Appraisal Leads Ordering Supplies in a Timely Manner Customer Service Accurately Maintaining Records Maintaining Office Fluency Word, Excel, Publisher, Power point, Outlook
Photographer
Empire Classics
08.2007 - 09.2008
- Taking Portraits of Students Used precise measurement to set up equipment Data Entry Completed necessary paperwork accurately Commuted to different school locations Lifting and carrying heavy equipment
Teacher
Little Wonders Daycare
01.2007 - 08.2007
- Implemented and Taught New Academic Programs Created Daily Craft Ideas Organized and Monitored Daily Group Activities Attended to children's Physical and Mental Needs Handled Daily Cleaning Duties Handled Daily Paperwork Accurately
Education
Bachelors - Human Services
Liberty University
Lynchburg, VA12-2026
Medical Billing and Invoicing (Emphasis on Billing and Coding)
Nassau Community College
06-2021
Associate of Liberal Arts - undefined
Nassau Community College
Garden City, NY05-2021
Skills
- Client Advocacy
- Mental Health Support
- Case Management
- De-Escalation Techniques
- Active Listening
- Interpersonal Communication
- Problem Solving
- Multitasking Abilities
- Adaptability and Flexibility
- Computer Literacy
- Resilience and Persistence
- Emotional support
Certification
- Cpr/Aed Professional Rescuer
- First Aid responding to emergencies (American Red Cross)
- Narcan
- Mandated Reporter
Timeline
Social Care Navigator (Contract)
Catholic Charities
06.2025 - Current
Case Manager
Leadership Training Institute
10.2023 - 06.2025
Shelter Worker (Per Diem)
The INN
02.2022 - Current
Care Specialist (Part Time)
The Arbors Assisted Living
01.2022 - 01.2023
District Secretary
Roosevelt Fire District
01.2021 - 10.2023
Medical Secretary
St. Francis Hospital
03.2020 - 07.2020
Unit Clerk/Telephone Operator
Northwell Health Hospital
06.2018 - 02.2020
Direct Care
Catholic Charities
01.2017 - 01.2019
Intake Coordinator
Better Home Health Care
08.2014 - 05.2015
Direct Support Professional
Ahrc Nassau
07.2010 - 01.2013
Office Manager
Rite Glass Inc.
07.2009 - 03.2020
Administrative Assistant
Century 21 Laffey Associates
08.2008 - 07.2009
Photographer
Empire Classics
08.2007 - 09.2008
Teacher
Little Wonders Daycare
01.2007 - 08.2007
Associate of Liberal Arts - undefined
Nassau Community College
Medical Billing and Invoicing (Emphasis on Billing and Coding)
Nassau Community College
Bachelors - Human Services
Liberty University