Robyn Patrick
Jackson,MO
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Fulfillment Associate
Sendafriend
Jackson, MO
02.2023 - Current
- Coordinated order fulfillment processes to ensure timely and accurate shipment of products.
- Monitored quality control measures to uphold product standards and minimize errors in shipments.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Commercial Cleaner
Squeaky Clean
Cape Girardeau, MO
03.2023 - 12.2024
- Conducted regular inspections to identify areas needing attention or improvement.
- Collaborated with management to develop efficient cleaning schedules and workflow processes.
- Resolved client concerns promptly, enhancing customer satisfaction through service excellence.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Maintained clean, neat, and professional entrances.
Lab Tech
ManpowerGroup
Cape Girardeau, MO
12.2022 - 02.2023
- Conducted routine laboratory tests ensuring compliance with safety protocols and quality standards.
- Prepared samples for analysis, adhering to precise measurement guidelines.
- Documented test results meticulously, ensuring accuracy and traceability in all records.
Cashier
Patrick’s
Cape Girardeau, MO
08.2021 - 12.2022
- Processed customer transactions accurately and efficiently using POS systems.
- Maintained high standards of cleanliness and organization in service areas.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and customer interaction techniques.
Fiber Optic Cable Assembler
Major Custom Cable
Jackson, MO
07.2020 - 08.2021
- Assembly of fiber optic wires
Cashier
McDonald's
Jackson, MO
04.2019 - 07.2020
- Greeted and informed customers of products, fostering positive store experiences.
Cashier and Presser
Sikeston Dry Cleaners
Sikeston, MO
07.2014 - 04.2019
Commercial Cleaner
For Regions
Cape Girardeau, MO
03.2018 - 02.2019
- Developed efficient cleaning schedules to optimize time management and workflow.
- Implemented quality control measures to maintain high standards in service delivery.
- Managed inventory of cleaning supplies, reducing costs through effective resource allocation.
Education
Basics
Temple College
Temple, TXHigh School Diploma -
Temple High School
Temple, TX05.1998
Skills
- Order fulfillment
- Quality control
- Customer satisfaction
- Packing accuracy
- Cleaning protocols
- Point of sale systems
- Team collaboration
- Time management
- Problem resolution
- Willing to learn
- Customer service
Timeline
Commercial Cleaner
Squeaky Clean
03.2023 - 12.2024
Fulfillment Associate
Sendafriend
02.2023 - Current
Lab Tech
ManpowerGroup
12.2022 - 02.2023
Cashier
Patrick’s
08.2021 - 12.2022
Fiber Optic Cable Assembler
Major Custom Cable
07.2020 - 08.2021
Cashier
McDonald's
04.2019 - 07.2020
Commercial Cleaner
For Regions
03.2018 - 02.2019
Cashier and Presser
Sikeston Dry Cleaners
07.2014 - 04.2019
Basics
Temple College
High School Diploma -
Temple High School