ROBYN PROFFER
Maricopa,AZ
Summary
Experienced mortgage industry professional with a strong background in foreclosure and loan processing. Comprehensive knowledge of conventional and government loan programs. Seeking a challenging position in a high-quality, high-volume organization that values efficiency and utilizes diverse management and production skills. Skilled in conducting thorough reviews of file documentation for quality control audits of post-closed mortgage loans, including credit, asset, and employment re-verification. Proficient in adhering to guidelines such as conforming and nonconforming loans, Fannie Mae and Freddie Mac guidelines, FHA, VA, and USDA Rural Development loans. Computer savvy with proficiency in the MS Office suite and proprietary mortgage processing software.
Overview
13
13
years of professional experience
Work History
Foreclosure Specialist
Freedom Mortgage Corporation
11.2023 - Current
- Moving aged accounts to foreclosure sale, addressing low value properties timely, high balance reviews, lost liens to tax sale, prepare equity analysis with detail and accuracy, meeting FNMA timelines on each foreclosure file while closely monitoring attorneys and the overall quality performed on all daily job tasks
- Responsible for payment of delinquent taxes and ensuring proper payment has been received by taxing jurisdictions
- Work closely with attorneys on litigation and contested foreclosure matters
- Meet department standards set forth on maintaining percentage of past due activities, daily productivity, managing current and accurate late codes, using delay codes appropriately and clearing all Black Knight and alert messages daily, updating status changes in MSP
- Maintaining FNMA and Freddie metrics and protocols on all the foreclosure sales
- Complete legal follow ups and provide bidding instructions, verify foreclosure sales are complete and process repossessions, as necessary.
Litigation Specialist III
Cenlar FSB
03.2023 - 11.2023
- Streamlined litigation processes for improved efficiency and cost effectiveness.
- Collaborated with legal teams to develop winning strategies for clients in various industries.
- Analyzed legal issues and provided well-reasoned recommendations to attorneys on case strategy and tactics.
- Achieved favorable outcomes in complex cases through meticulous research and analysis.
- Reduced case backlog by efficiently prioritizing and managing high-volume caseloads.
Foreclosure Supervisor
Cenlar FSB
06.2020 - 03.2023
- Responsible for hiring, training and supervising team of foreclosure specialists handling GSE and non-GSE loans
- Includes reviewing daily reports to ensure the foreclosure process is progressing according to guidelines
- Updating monthly reports showing individual/team performance used for year-end-reviews
- Coordinate attorney training to ensure specialists are up to date on state and federal guidelines.
Foreclosure Team Lead
Shellpoint Mortgage Servicing (formerly known as Ditech Financial LLC)
10.2019 - 06.2020
- Distribute work assignments and oversee the quality of the work.
- Assist manager in tracking team productivity, Monitor performance and provide feedback and advice for improvement and development,
- Guide team members to help them grow within their career path,
- Develop and maintain up to date policies and procedures.
- Identify areas for process improvement and help implement new processes as necessary. T
- Train new hires on all systems of record, investor guidelines, and industry standards,.
- Update team on new processes as implemented
Foreclosure Team Lead
Ditech Financial LLC
10.2018 - 09.2019
- Managing the document execution inventory and ensure there is nothing backlogged and assign work to reps if there is
- I also manage the FLAD accounts to ensure that all documents are executed so the firms can file first legal so the FLAD deadlines are met
- I have created job aids for Bid & Sales for FNMA
- I also coach and train associates to ensure SLAs are met in addition to handling escalated files for reps and management and work with firms for creative solutions when we are missing documents or have no signing authority so the foreclosure can move forward
- I also help with production for Doc Ex and Bid and Sales when there is a lot in inventory
- Assisting Timeline associates with questions as well as communicating with law firms
- As a team lead, I also assist with the following: performing side by sides with new hires and existing employees as well as their initial point of contact
- I also assist management and upper management with special projects and other tasks.
Foreclosure Document Execution Representative
04.2017 - 10.2018
- Reviewing and executing foreclosure and default compliance documents; ensure documents are accurately prepared in accordance with internal policies and procedures and state guidelines
- Communicate with staff, management and internal default quality control areas
- Document corrections in tracking system and follow-up for completion
- Order documents and/or supporting documentation needed to support execution of documents
- Manage document execution issues, from time of notification of exception through to resolution.
Property Preservation Representative
01.2015 - 04.2017
- Internal and external communication with various departments and County Clerk offices throughout the US for updated ordinances, violations, and fees for vacant properties
- Coordinate with outside vendors and municipalities to dispute any fines and complete current or past due property registration; work escalated registration issues and follow up until completed
- Request invoices and statements for payments due on registrations to validate services for reimbursement from property investors pursuing the foreclosure sale
- Review loans and create work orders for outside vendors to perform necessary registration tasks
- In depth research on fees and payments applied to loans for registrations and inspections
- Follow up with servicing department to confirm vendor refunds are properly posted to the correct loans
- Answer calls and emails sent both internally and externally concerning various registration and questions or escalations prior to management level
- Image and organize incoming mail to be worked; some filing and organizing.
Quality Control Processor
Interthinx
02.2012 - 12.2014
- Provide support to underwriting teams by ensuring the timely, judicious, and accurate processing of mortgages; process mortgage loan files and prepare them for audit staff to review
- Recognize and understand all documentation needed to complete a loan file for approval, order verifications for VOE, VOD, VOG and order credit reports, stacking of a loan file (bookmarking)
- Order Appraisals and taxes.
Education
High School Diploma -
Germantown High School
Germantown, TN05.1985
Skills
- Critical thinking abilities
- Document accuracy
- Computer Software Proficiency
- Teamwork and Collaboration
- Problem-solving abilities
- Attorney communication
- Foreclosure Process Knowledge
- Loan Servicing Proficiency
Applications
- MSP
- LPS
- Tempo
- Sagent
- Adobe/Microsoft Suite
Timeline
Foreclosure Specialist
Freedom Mortgage Corporation
11.2023 - Current
Litigation Specialist III
Cenlar FSB
03.2023 - 11.2023
Foreclosure Supervisor
Cenlar FSB
06.2020 - 03.2023
Foreclosure Team Lead
Shellpoint Mortgage Servicing (formerly known as Ditech Financial LLC)
10.2019 - 06.2020
Foreclosure Team Lead
Ditech Financial LLC
10.2018 - 09.2019
Foreclosure Document Execution Representative
04.2017 - 10.2018
Property Preservation Representative
01.2015 - 04.2017
Quality Control Processor
Interthinx
02.2012 - 12.2014
High School Diploma -
Germantown High School
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