Robyn Prues

Cincinnati,United States

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.

Overview

years of professional experience

Work History

Billing Specialist / Provider Pay Specialist

Health Carousel

Cincinnati, OH

09.2021 - Current

Performed data import, scanning or manual keying processes to verify invoice accuracy.
Reviewed vendor documentation to comply with payment guidelines.
Managed account receivables to maintain payments within net terms.
Worked with team members and leadership to identify and develop process improvements.
Completed billing audits in identified timeframes to report and investigate findings.
Applied billing adjustments to resolve discrepancies in account receivable journals.
Verified invoice procedures to validate customer contracts and maintain billing communication.
Collaborated with customers to resolve disputes.
Maintained accurate records of customer payments.
Handled account payments and provided information regarding outstanding balances.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Provided customer service to employees regarding payroll inquiries and issues.
Resolved payroll discrepancies quickly and successfully.
Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.

Production Coordinator

Installed Building Products LLC dba Overhead Door

01.2017 - 09.2021

Prepared for production by checking inventory levels of items needed to complete work.
Developed effective scheduling processes to achieve production objectives.
Provided reminder calls to clients prior to scheduled visits.
Discussed job performance problems with employees, identifying causes and issues to find solutions.
Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
Managed payroll and time and attendance systems.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.

Customer Service Manager

Remke Markets

01.2014 - 12.2017

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Upheld quality control policies and procedures to increase customer satisfaction.
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Evaluated and authenticated returns, exchanges and voids.
Evaluated employee job performance and motivated staff to improve productivity.
Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Conducted training and offered staff development opportunities to decrease process lags.

Education

High School Diploma -

Norwood High School

06.2009

Skills

Billing dispute resolution
Invoicing proficiency
Audit procedures
Accounts receivable expertise
Customer relations
Discrepancy reconciliation
Auditing proficiency
High-energy attitude

Product organization
Courteous demeanor
Experienced in production scheduling
Customer-centric
Dedication to product quality
Proficient in Microsoft Office
Payroll Processing
Time sheet review

Timeline