Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Robyn Rees

Haines City,FL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations, communication, and computer skills. Known for adaptability, reliability, and multitasking, consistently meeting and exceeding expectations.

Overview

17
17
years of professional experience

Work History

Member Services Representative

NAUI Worldwide
01.2019 - Current
  • Answered emails and phone calls from all over the world in a timely manner every day with a positive attitude and focus on customer satisfaction.
  • Processed orders from our store along with membership and affiliate renewals.
  • Aided in locating certifications through various databases and paper records.
  • Updated insurance information for our members in leadership.
  • Printed member and certification cards and shipped them all over the world.
  • Website troubleshooting and navigating.

Walt Disney World Entertainer

Walt Disney World Resort
08.2007 - 12.2019
  • Worked in various shows as a puppeteer, using both mechanical and hand puppets. Shows include: Voyage of the Little Mermaid, Playhouse Disney, and Festival of the Lion King.
  • Worked in parades as a character performer or a stilt walker using learned choreography. Parade include: Disney Stars in Motor Cars and Mickey's Jammin' Jungle Parade.
  • Remained in costume and in character for extended periods of time.

Education

Bachelor of Arts - French Language And Literature

Southern Illinois University, Carbondale
Carbondale, IL
05.2005

Skills

  • Microsoft Office
  • Typing 70 WPM
  • Editing and Proofreading
  • Social Media
  • Self-motivated
  • Multitasking
  • Customer Service
  • Policy understanding
  • Teamwork and Collaboration
  • Conflict Resolution
  • Computer Skills and Troubleshooting
  • Data Entry
  • Transaction Processing
  • Remote Office Availability
  • Data Entry Proficiency
  • Creative Writing

Hobbies

  • In my free time, I enjoy making jewelry with chainmail and scalemail.
  • I have ran a guild for the past 15 years in a popular MMORPG where I have created, advertised, and ran events for the entire community of players.

Timeline

Member Services Representative

NAUI Worldwide
01.2019 - Current

Walt Disney World Entertainer

Walt Disney World Resort
08.2007 - 12.2019

Bachelor of Arts - French Language And Literature

Southern Illinois University, Carbondale

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Robyn Rees