ROBYN ROY
College Station,TX
Overview
15
15
years of professional experience
Work History
Store Manager
Academic Outfitters
College Station, Texas
04.2023 - Current
- Resolve customer complaints in a timely manner.
- Recruit, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Complete thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Remote Recruiting Coordinator
NCSA
Chicago, Illinois
08.2021 - 12.2023
- Call and screen families for recruitment eligibility.
- Maintained accurate records of all recruitment activities in applicant tracking system.
- Assisted with the development of recruiting strategies to attract top talent.
- Attend company zoom meetings to discuss business strategies.
Owner and Operator
Roy's Man Cave Barbershop
Brazoria, Texas
02.2018 - 12.2020
- Identified new opportunities for growth, expansion, and diversification.
- Developed strategic plans to increase profitability and efficiency.
- Hired and trained new department managers to increase team oversight and productivity.
- Maintain storefront cleanliness and state board standards.
- Maintained relationships with existing clients by providing superior customer service.
- Led startup and creation of operational procedures and workflow planning.
- Reviewed legal documents related to business operations.
- Oversaw budgeting and financial management.
Hairstylist
Tune Up the Manly Salon
Pearland, TX
02.2018 - 09.2020
- Provided consultations to clients about their desired hairstyle and hair care needs
- Upsold additional services when appropriate to increase sales volume.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
- Shaved, trimmed and shaped beards and mustaches.
- Provided haircuts according to client's desires.
Salon Manager
Sport Clips
Georgetown, TX
05.2010 - 10.2018
- Provide quality haircuts
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Trained and supervised staff on proper customer service techniques and product knowledge.
Education
Licensed Cosmetologist -
Paul Mitchell The School
Houston, TXAssociate of Science - Paralegal Studies
Bryan University
Arizona City, AZTimeline
Store Manager
Academic Outfitters
04.2023 - Current
Remote Recruiting Coordinator
NCSA
08.2021 - 12.2023
Owner and Operator
Roy's Man Cave Barbershop
02.2018 - 12.2020
Hairstylist
Tune Up the Manly Salon
02.2018 - 09.2020
Salon Manager
Sport Clips
05.2010 - 10.2018
Licensed Cosmetologist -
Paul Mitchell The School
Associate of Science - Paralegal Studies
Bryan University