Robyn Sheridan

Scan and take weekly inventory of display items.

Special tasks that include measuring shelves and take detail of stocked items in specific aisles.

Photograph new items and the product details.

• Inspected merchandise for quality and arranged proper display location on floor.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Verified products appeared at correct locations in proper quantities.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Updated pricing and signage to complete product displays and educate customers.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.
• Organized store merchandise racks by size, style, and color.
• Arranged consistent shelves, bins, and racks at Number locations by following established planograms.

• Follow internal protocols and procedures to ensure efficiency.
• Provide superior customer service.
• Respond and attend to patients.
• Have the ability to work independently or cooperatively in a team setting.
• Explain plans and procedures to patients prior to treatment.
• Scheduling patients appointments, managing staff schedules, maintaining a general ledger.
• Processing dental claims.

• Answered member telephone calls promptly and in an appropriate manner.
• Educated members on the coverage of their current healthcare coverage.
• Assisted members with filing appeals.
• Assisted members with acquiring prior authorizations for procedures, Dr. visits and medications.
• Diligently followed up with members requiring ongoing assistance.
• Achieved quality assurance goals and service performance required by MVP.

• Answered an average of 70 calls per day addressing customer inquiries, solving problems and providing prescription coverage information regarding their pharmacy benefits.
• Effectively communicated with members, Physicians and Pharmacy's on a daily basis.
• Assisted members with acquiring prior authorizations for medications.
• Assisted members with filing appeals for medications not covered.
• Directed calls to appropriate individuals and departments.
• Diligently followed up with members requiring ongoing assistance.
• Achieved quality assurance goals and service performance requirements.

• Demonstrated genuine hospitality while greeting and establishing rapport with customers.
• Taking bets from customers and running NYS Lottery machine.
• Verified cash drawer against the day's receipts.
• Resolved guest complaints quickly and efficiently.
• Assisted co-workers whenever possible.
• Effectively listened to, understood and clarified customer concerns and issues.
• Handled large sums of money and responsible for bank deposits.