Robyn Troccoli
Cave Creek,AZ
Summary
To acquire a position that will allow me to grow within the company. Utilizing my skills as an accomplished manager, sales leader and trainer while providing exceptional customer service.
Overview
12
12
years of professional experience
Work History
Inbound Sales Coordinator
Asset Security Group LLC
Phoenix, Arizona
11.2024 - Current
- Developed key customer relationships to increase sales.
- Performed follow-up calls with customers after each sale was completed.
- Greeted and assisted customers to foster positive experiences.
- Managed client communications to ensure timely responses and service updates.
- Processed orders received from customers within specified timelines.
- Maintained an up-to-date database of prospective clients and their contact information.
- Scheduled meetings and appointments for the sales team to optimize time management.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
Freelance Skincare and makeup Artist
Randstad Sourceright
Phoenix, Arizona
03.2024 - 10.2024
- Consulted with clients to determine makeup needs and preferences.
- Applied makeup using various techniques for diverse events and occasions.
- Provided makeup services for weddings, proms and other special events.
- Performed makeovers for fashion shows and special events.
- Educated clients on makeup application techniques for personal use.
- Researched trends in beauty to enhance service offerings and product knowledge.
Store Manager
Brighton Collectibles
Scottsdale, Arizona
01.2023 - 01.2024
- Supervised daily operations of the retail store, including staff scheduling, weekly payroll, inventory management and customer service.
- Managed inventory levels and coordinated restocking efforts effectively.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Monitored store performance metrics.
- Coached and mentored employees by offering constructive feedback.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Prevented store losses using awareness and attention to detail to detect gaps.
- Prepared and submitted nightly bank deposits.
- Processed cash register transactions accurately and efficiently.
- Conducted regular monthly staff meetings to communicate updates and goals and new launches.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Initiated new product training sessions for employees to improve product knowledge.
- Organized and coordinated special events .
- Supervised cash drawer balances and deposits of store receipts.
- Formed and sustained strategic relationships with clients.
- Created daily customer outreach template for all employees.
Assistant Store Manager
Brighton Collectibles
Scottsdale, Arizona
10.2020 - 01.2023
- Supervised team and delivered ongoing training to enhance customer satisfaction and service quality.
- Provided leadership support during peak business hours by motivating staff members to meet daily, weekly and monthly targets.
- Resolved customer complaints by empathetically listening, documenting details, and providing effective solutions.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Managed monthly supply orders to maintain optimal inventory levels and support store operations.
- Facilitated daily customer outreach initiatives to ensure all employees were informed and connected.
- Recruited and interviewed job applicants to assist in effective hiring decisions and fill vacancies with strong team members.
- Assisted in monthly meetings with store manager to review progress on key objectives and introduce new launches
Cosmetic Counter Manager
Saks Fifth Avenue
Scottsdale, Arizona
04.2014 - 11.2019
- Managed daily operations of cosmetic counter at luxury department store.
- Provided personalized consultations to customers, enhancing their shopping experience.
- Trained and supervised staff on product knowledge and customer service techniques.
- Developed and maintained relationships with customers to ensure repeat business.
- Collaborated with vendors to coordinate promotional events and product launches.
- Hosted special events and holiday sales to spark interest in product lines and achieve sales goals.
- Informed customers of current promotions, events and services, booking appointments for scheduled events.
- Conducted inventory management to ensure optimal stock levels of cosmetics.
- Maintained inventory records and placed orders for new merchandise.
- Developed engaging visual displays to enhance product visibility and appeal.
- Created weekly schedules for counter employees based on store traffic patterns.
Education
Associate of Arts - Psychology
Los Angeles Harbor College
Wilmington, CASkills
- Customer service
- Sales motivation
- Cross-selling techniques
- Sales event planning
- Time management
- Analytical thinking
- Problem solving
- Training and mentoring
- Leadership skills
- Payroll administration
Timeline
Inbound Sales Coordinator
Asset Security Group LLC
11.2024 - Current
Freelance Skincare and makeup Artist
Randstad Sourceright
03.2024 - 10.2024
Store Manager
Brighton Collectibles
01.2023 - 01.2024
Assistant Store Manager
Brighton Collectibles
10.2020 - 01.2023
Cosmetic Counter Manager
Saks Fifth Avenue
04.2014 - 11.2019
Associate of Arts - Psychology
Los Angeles Harbor College