Summary

Overview

Work History

Education

Skills

Affiliations

Timeline

Margaret A. Golden

Baltimore,Maryland

Summary

Accomplished Administrative Office Manager offering 19 ½ years of professional experience. Professional dedicated to making the lives of busy executives easier. Serve as an effective gatekeeper. Pride in detailed attention. Ability to multi-task while ensuring accuracy and adherence to policies and procedures. Great under pressure; able to maintain professionalism and customer focus in a stressful and fast-paced environment. Develop and maintain a comprehensive and organized billing system. Arranging for the delivery of legal paperwork. Typing correspondence and legal paperwork. Scheduling, coordinating and confirming court dates, appointments and meetings. Conducting research in legal matter. Arrange for the filing of court documents. Excellent verbal and written skills. Superior customer service skills. Able to actively listen and employ information received. Professional organizational skills. Knowledge of all Microsoft Office applications. Fast and eager to learn. Able to receive and provide ongoing coaching, guidance and constructive feedback. UPS, Federal Express, DHL. Professional oral and written communicational skills. Great organizational skills and customer service skills. Type 75wpm. Perform general office management/secretarial/bookkeeping duties, including keyboarding, filing, correspondence (reports, documents, memos, forms, presentations), addressing telephone inquiries, filing, single sales orders, working closely with vendors, using the latest technology in copy machines, scanners and fax machines, dealing with data entry assignments. Selling and maintaining client lists for special advertising sections in magazine to Fortune 500 companies and local businesses. Event Coordinator; worked closely with hotel representatives, State and Government Officials for major events. Liaison with advertising clients for events/hotel marketing promotions. Sales Assistant - support for the advertising department assisting in increasing sales on a monthly basis.

Qualified [Desired Position] with solid background in managing and coordinating inbound logistics processes. Proven ability to streamline operations and enhance supply chain efficiency, contributing to overall business success. Demonstrated skills in inventory management and vendor relations.

Logistics professional with extensive experience in coordinating inbound shipments and optimizing supply chain operations. Known for strong focus on team collaboration and achieving results, ensuring seamless workflow and adaptability to changing needs. Expertise in inventory control and vendor management, with reputation for reliability and flexibility.

Seasoned [Job Title] experienced in formulating strategies for minimizing logistical supply chain costs. Documented success identifying measures to reduce transport time and save on transportation costs. Astute in shipping laws and regulations, assessing financial impacts of regulatory changes and obtaining permits for transporting hazardous materials.

Dedicated professional highly skilled in transportation flow management. Talented individual offering dynamic skills in import and export laws and strategic initiatives.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

years of professional experience

Work History

Inbound Coordinator 1

Elevance Health / Carelon

Indianapolis, Indiana

04.2021 - Current

Respond to calls, texts, and chats from members and providers, providing accurate and timely information about services, benefits, or program details.
Needs Assessment: Conduct assessments using predefined tools to identify member needs and potential clinical health issues.
Issue Resolution: Address and resolve customer issues and inquiries in a professional and helpful manner.
Triage and Referral: Determine the appropriate department or team (e.g., case management, utilization management) to handle specific issues or clinical cases and refer them accordingly.
Coordination and Documentation: Coordinate with internal teams and external agencies, document interactions and actions, and facilitate the exchange of information.
Support and Resource Connection: Help members access resources, schedule appointments, or coordinate transportation.
Compliance: Ensure adherence to all relevant regulations, including HIPAA.
Temp Position / January 2022 hired Permanent
Collaborated with cross-functional teams to improve operational workflows and service outcomes.
Managed communication between healthcare providers and patients for seamless service delivery.
Investigated discrepancies in received shipments, working closely with suppliers to resolve issues promptly and effectively.
Promoted a positive work environment by fostering teamwork, open communication, and mutual respect among employees.
Improved inventory accuracy with regular audits, detailed reporting, and timely adjustments.
Assisted in the development of standard operating procedures for inbound logistics, enhancing overall operational consistency.
Promoted brand at industry events and through ongoing networking efforts.

Administrative Office Manager/Sales Assistant/Event Coordinator

Georgia Trend Magazine

Norcross, Georgia

02.2000 - 07.2019

Provide administrative and business support to the Chief-In-Editor and Publisher as well as the Director of Advertising at Georgia Trend Magazine, supporting other members of the executive management team.
Improved office efficiency by implementing latest technology systems and introducing additional timesaving measures.
Enhanced communication between the advertising department and executive team, fostering a sense of teamwork and collaboration.
Increased selling, profiting the “Legal Elite” special section in the December issue; the “100 Most Influential” luncheon as well as the “40 Under 40” sales from $10,000 to over $100,000 within the first 2 years.
I possess solid interpersonal skills as well as excellent communications skills with all levels of management.

Education

Business Management -

Liberty University

Lynchburg, Virginia

01.1987

Business Administration - undefined

Forest Park High School

Baltimore, Maryland

01.1985