Call + Chat Counselor
Didi Hirsch Suicide Prevention Center
06.2022 - Current
- Conversed with individuals in crisis which called or texted the hotline for assistance
- Used skills such as active listening and collaborative problem solving to connect with callers and address concerns
- Evaluated risks to clients or others by gathering information and conducting assessments
- Provided emergency response in crisis situations to diffuse tensions and prevent violence
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures