Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nataliia Ostapiv

North Miami,FL

Summary

Knowledgeable energy massage therapist with 3 years of experience offering professional massage treatments to relieve muscle discomfort and aid relaxation. Practiced in wide-ranging massage techniques and methods. Service-minded, patient and flexible in challenging environments. Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.

Compassionate Community Health Worker with 3 years of experience in fast-paced positions. Committed to helping community members improve wellness through hands-on support and education.

Overview

3
3
years of professional experience

Work History

Wellness Advocate

Doterra
02.2021 - 03.2024
  • Attended industry conferences to stay current with trends, incorporating new techniques into practice.
  • Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
  • Engaged clients in health-related activities to enhance overall well-being.
  • Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
  • Fostered a welcoming atmosphere in consultations, creating a comfortable environment for clients to discuss their needs openly.

Energy Massage Therapist

Self-employeed
01.2021 - 12.2023
  • Developed customized massage programs to meet unique requirements.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Performed aroma therapies and specialized relaxation techniques.
  • Offered aromatherapy, hot stones and cupping as part of massage treatments.
  • Evaluated client conditions to recommend appropriate massage therapy methods.

Front Office Manager

Coney Island Dental
04.2021 - 06.2023
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.

Education

No Degree - Accounting

Vasyl Stefanyk Precarpathian National University,
Ukraine
06.2004

Skills

  • Informational Brochures Distribution
  • Mindfulness Practices
  • Supervisory Experience
  • Neuromuscular Therapy
  • Muscle and Soft Tissue Massage
  • Massage Therapy
  • Aromatherapy and Reflexology
  • Scalp Massage
  • Product and Service Promotion
  • Operations Management
  • Database Administration
  • Decision-making capabilities

Languages

English
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual

Timeline

Front Office Manager

Coney Island Dental
04.2021 - 06.2023

Wellness Advocate

Doterra
02.2021 - 03.2024

Energy Massage Therapist

Self-employeed
01.2021 - 12.2023

No Degree - Accounting

Vasyl Stefanyk Precarpathian National University,

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Nataliia Ostapiv