Open To Work
Robyne Whitfield
1705 Bradley St Bossier,LA
Work Preference
Summary
Dynamic Store Manager with proven success at Family Dollar, excelling in customer service and team leadership. Enhanced inventory accuracy and drove revenue growth through strategic merchandising and effective training. Recognized for fostering a collaborative environment, resolving customer issues promptly, and maximizing sales while minimizing shrinkage.
Overview
1
1
year of professional experience
Work History
Store Manager
Family Dollar
Shreveport, LA
05.2025 - Current
- Managed daily store operations, ensuring adherence to company policies and procedures.
- Supervised team members, fostering a collaborative and productive work environment.
- Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
- Trained new employees on customer service standards and operational processes.
- Conducted regular audits of merchandise displays, enhancing product visibility and sales potential.
- Resolved customer inquiries and complaints efficiently, improving overall satisfaction ratings.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Coordinated promotional events, driving increased foot traffic and revenue growth.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
GED -
Lakeview Highschool
Campti, LA2003
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Customer service management
Store operations
Training and mentoring
Team leadership
Store opening and closing
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Inventory management
Store merchandising
Cash management
Retail inventory management
Shift scheduling
Inventory control
Recruitment and hiring
POS systems
Goals and performance
Team building and leadership
Team motivation
Recruiting and hiring
Operations management
Leadership development
Supply ordering
Policies and procedures
Store displays
Staff supervision
Staff management
Timeline
Store Manager
Family Dollar
05.2025 - Current
GED -
Lakeview Highschool