Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ROCCO ALEJO

Tucson,AZ

Summary

Experienced Bilingual Claim Specialist with 3 years of insurance claim evaluation,

investigation, and negotiation. Skilled in assessing claim validity, managing

caseloads, and collaborating with internal and external parties for resolution.

Exceptional verbal and written communication abilities in English and Spanish, ensuring effective claim processing.

Overview

4
4
years of professional experience

Work History

Bilingual Claim Specialist

Geico
12.2020 - Current
  • Evaluated and analyzed insurance claims to determine coverage and liability
  • Investigated and gathered relevant information to assess the validity of claims
  • Negotiated settlement agreements with claimants, ensuring fair and prompt resolution
  • Managed a caseload of claims, ensuring timely processing and adherence to company policies and guidelines
  • Collaborated with internal departments and external parties to gather necessary information and resolve complex claims
  • Recognized the potential of possible fraudulent claims; submitting to the special investigations unit with close monitoring
  • Established and maintained strong relationships with customers, built credibility and gained trust while operating with integrity at all times.

Customer Service Representative

Citi
11.2023 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

4.4 GPA

Walden Grove High School
Sahuarita, AZ
05.2020

Skills

  • Spanish
  • English
  • French
  • Claim evaluation, investigation, and negotiation Skilled in assessing claim validity, managing caseloads, and
  • Collaborating with internal and external parties for resolution
  • Bi-Lingual Spanish
  • Phone Communication
  • Atlas Navigation System
  • Exceptional Time Management
  • Excellent Customer Support
  • Team Work

Accomplishments

  • Best Bilingual Associate in the West Region
  • High Productivity
  • Chairman Club (Awarded by Vice President)
  • Directors Club
  • Top Excellent Survey Associate in the West, South and Southeast Region

Timeline

Customer Service Representative

Citi
11.2023 - 03.2024

Bilingual Claim Specialist

Geico
12.2020 - Current

4.4 GPA

Walden Grove High School

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