Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rocco Cuccurullo

Queens,NY

Overview

6
6
years of professional experience

Work History

Server & Bartender

PÀN
05.2022 - 07.2024
  • Responsible for crafting strategy to drive 375 positive Google reviews across 18 months.
  • Conducted regular staff training sessions to enhance product knowledge, service etiquette, and upselling techniques, leading to 25% improvement in average check size.
  • Maintained professionalism while crafting a comfortable environment for customers.
  • Crafted quotes for large reservations and parties resulting in a 40% increase in profit.
  • Sole person on the floor responsible for bartending, serving, busing, and running for the first 18 months.
  • Remained the highest selling server for two years.

Server

Fig & Olive
05.2021 - 05.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Personally received 20 5-star reviews across Google & Yelp commending service and personability.

Executive Assistant & Outreach Manager

Session
04.2019 - 06.2020
  • Managed executive's complex calendar, scheduling and coordinating meetings, appointments, and travel arrangements, optimizing time management and ensuring efficient use of executive's time.
  • Acted as primary point of contact between executive and 10 internal/external stakeholders, effectively relaying messages, responding to inquiries, and maintaining professional and approachable demeanor.
  • Prepared and edited weekly and monthly correspondence, reports, presentations, and other documents, ensuring accuracy and adherence to industry standards.
  • Handled confidential information with utmost discretion, maintaining high level of integrity and professionalism in all interactions.

Bartender

National Arts Club
06.2018 - 05.2019
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Education

Bachelor of Arts - Human Science

New York University Gallatin School
New York, NY
05.2021

Skills

  • Communication
  • Time Management
  • Conflict Resolution
  • Operations Management
  • Staff Training and Development
  • Tact & Diplomacy

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Server & Bartender

PÀN
05.2022 - 07.2024

Server

Fig & Olive
05.2021 - 05.2022

Executive Assistant & Outreach Manager

Session
04.2019 - 06.2020

Bartender

National Arts Club
06.2018 - 05.2019

Bachelor of Arts - Human Science

New York University Gallatin School

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Rocco Cuccurullo