Rocco Ricca
Brooklyn
Summary
Dynamic professional with extensive experience in customer service, team collaboration, and creative production. Proven ability to enhance operational efficiency and exceed sales goals through effective inventory management and quality control. Skilled in espresso machine operation and adept at problem-solving in fast-paced environments, consistently delivering exceptional service, and maintaining high standards.
Additionally, an accomplished writer, director, and editor with a strong portfolio of storytelling projects, demonstrating proficiency in script development, visual composition, and post-production workflows. Experienced in leading creative teams, managing production timelines, and bringing artistic visions to life with precision and innovation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
New York
10.2023 - Current
- Assist with mid-shift and closing duties, including cleaning espresso machines, dishes, preparing backups for morning shifts, and setting up displays
- Manage multiple orders while ensuring product accuracy and maintaining high-quality standards
- Engage with customers, providing exceptional service through clear communication and product knowledge
- Collaborate with team members to create a positive and efficient work environment
- Maintain stock levels and ensure ingredients are prepared for daily operations
- Successfully adapted to high-demand shifts during peak hours, consistently maintaining quality service
- Trained new employees in barista duties, improving team efficiency and minimizing errors in orders
Meat Wrapper
Stop and Shop
Rocky Point
12.2019 - 08.2023
- Supported managers in placing accurate product orders based on purchasing trends and customer demand
- Reduced spoilage and improved product freshness through effective stock rotation and inventory management
- Maintained cleanliness and safety standards while handling food products
- Weighed, wrapped, and labeled meat products for customers, ensuring accuracy and quality
- Organized and stocked display cases to enhance product presentation and drive sales
- Helped reduce spoilage by implementing a more efficient stock rotation system, improving the department's overall profitability
- Regularly exceeded sales goals by ensuring attractive product displays and recommending items based on customer preferences
Bagel Maker
Bagel Lady Cafe
Shoreham
06.2017 - 11.2019
- Prepared high-quality baked goods, ensuring consistency in taste and presentation
- Maintained fresh and visually appealing product displays, attracting customer attention
- Mixed, proofed, and baked a variety of bagels and pastries while adhering to production schedules
- Complied with health and safety regulations to ensure a safe environment for both staff and customers
- Consistently maintained a clean and organized workspace, contributing to safety and adherence to health regulations
Headphone Repair Technician
Andrea Electronics
Bohemia
06.2016 - 08.2016
- Inspected, repaired, and repacked headphone equipment to meet quality specifications and customer expectations
- Conducted testing to ensure that repaired items met functional and performance standards
- Identified and resolved common equipment malfunctions, leading to a 20% reduction in repair turnaround time
- Played a key role in maintaining a high customer satisfaction rate by ensuring all repairs met the company's strict quality standards
Education
Bachelor of Arts - English (Creative Writing Focus)
City College of New York, CUNY
12.2024
Associate of Arts - Creative Writing
Suffolk County Community College
01.2022
Skills
- Customer Service and Client Interactions
- Team Collaboration and Multitasking
- Organizational and Inventory Management
- Quality Control for Food and Beverages
- Espresso machine operation
- Coffee brewing techniques (pour-over, French press, etc)
- Strong communication and adaptability
- Multitasking in a fast-paced environment
- Project management
- Editing and proofreading
- Problem-Solving and Critical Thinking
- Creative Writing and Content Development
Accomplishments
- Eagle Scout
- Employee of the Month & Year - Recognized for outstanding service and dedication
- Published Poet
- Club President - Suffolk County Community College
Writing And Poetry Experience
- As a passionate writer with a focus on creative writing and poetry, I have contributed to various literary projects and have been published in several literary journals. I enjoy experimenting with different forms of writing, from poetry to short fiction, and strive to convey meaningful and evocative messages through words.
- Multiple published poems in literary journals and anthologies.
- Collaborate with fellow writers in a variety of writing workshops to improve skills and engage in constructive critique.
- Regularly participate in poetry readings and literary events to connect with a wider audience and foster creativity.
Certification
Publishing Certificate: City College of New York - December 2024
References
References available upon request.
Timeline
Barista
Starbucks
10.2023 - Current
Meat Wrapper
Stop and Shop
12.2019 - 08.2023
Bagel Maker
Bagel Lady Cafe
06.2017 - 11.2019
Headphone Repair Technician
Andrea Electronics
06.2016 - 08.2016
Bachelor of Arts - English (Creative Writing Focus)
City College of New York, CUNY
Associate of Arts - Creative Writing
Suffolk County Community College
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