Rocco Velasco

• Installed conduit piping, junction boxes and other related components for data cabling installations along with CCTV systems and Door Access acontrol, motion sensors, card readers, crash bars and electroni door strikes
• Tested performance of in-development parts, assemblies and systems under simulated operating conditions to optimize plans.
• Conducted diagnostic tests to assess wire, part and system malfunctions.
• Assembled electrical systems or prototypes using hand tools or measuring instruments.
• Resolved complex technical issues with minimal supervision from senior technicians.
• Repaired damaged wires or cable assemblies within a variety of electrical enclosures.
• Performed termination of cables including Cat5E, Cat6 and coaxial cables for various systems.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

***I have worked on highly secure locations such as Comcast Xfinity Fiber hubs installed security cameras and access control and FedEX shipment warehouses.

• Apprentice carpenter and deck installer
• Can install everything from the 6x6 peir post to the 2x12 ban boards and joist system and finally deck boards and railing.
• Attached decorative trim pieces around the edges of the deck.
• Removed damaged or defective parts or sections of structures and repaired or replaced using hand tools.
• Fashioned frameworks or props using hand tools and wood screws, nails or glue.
• Bore boltholes in wood, masonry or concrete using electric or pneumatic drill.
• Verified trueness of construction using plumb and level.
• Utilized various tools, equipment, materials and forming systems to complete construction tasks.
• Measured, cut, and installed staircase spindles.
• Anchored and braced forms and other structures in place using nails, bolts, anchor rods, steel cables, planks, wedges and timbers.
• Shaped or cut materials to proper measurements using hand tools, machines or power saws.
• Positioned and installed floor joists, trusses and rafters.

• Maintained an excellent level of customer service by tending to the customers' every needs, resulting in retaining a loyal clientele and a profiting company
• Required in-depth product knowledge and social skills as well as excelling in numerous critical thinking and problem-solving scenarios.

• Managed a fast-growing agency's customer service department, ensuring client satisfaction
• Also responsible for launching the compliance department, listening to sales and customer service calls for any violations, and critiquing agents/reps in weekly sales/business meetings.

• Helped clients find the correct level of coverage to protect their needs
• Worked in a business casual office, managing prospects and clients, multitasking through multiple carriers and quoting software on a computer, and maintaining perfect relationships with clients.

• Cooked food prepared in a timely manner, up to par with food industry standards, in a fast-paced high-pressure environment
• Also performed other back house positions when needed, such as prep cook, dish sanitation, Expo station, and front of house busser.