Rochel Ortega
San Jose,California
Summary
Detail-oriented professional committed to enhancing office efficiency and resident satisfaction. Demonstrates strong organizational skills and methodical execution in administrative tasks. Proficient in managing inquiries and optimizing processes to support a seamless experience for students and staff.
Overview
6
6
years of professional experience
Work History
Housing Assignments Student Assistant
San Jose State University Housing Services
05.2026 - Current
- Coordinated housing assignments, optimizing space utilization and resident satisfaction.
- Managed data integrity within StarRez's database to process student applications and housing contracts accurately.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
Visual Development Artist
Sticky Fingers
04.2024 - Current
- Collaborated with art directors to develop compelling environments and settings.
- Designed sets, backgrounds, and props to enhance visual storytelling.
- Participated in brainstorming sessions to cultivate innovative concepts and themes.
Mailroom Assistant
San Jose State University Housing Services
08.2024 - 05.2026
- Sorted, logged, and distributed incoming mail and packages for students, staff, and faculty efficiently.
- Processed outgoing shipments through postal and courier services, ensuring accuracy and timeliness.
- Assisted recipients with inquiries, package tracking, and issue resolution to improve service quality.
- Trained new employees on mailroom procedures and best practices, fostering a knowledgeable workforce capable of maintaining high levels of productivity.
Conference Assistant - Hospitality
San Jose State University Housing Services
05.2025 - 08.2025
- Facilitated day-to-day operations for campus conference housing, acting as the primary point of contact for guests, event attendees, and university stakeholders to ensure high-quality service.
- Managed check-in and checkout processes for overnight guests and event groups, verifying room assignments and effectively resolving client inquiries to maximize satisfaction.
- Processed payments, maintained accurate inventory of guest supplies, and assisted with room audits while ensuring strict compliance with University Housing policies.
Visual Development Artist
Lukso Ng Dugo
09.2024 - 05.2025
- Transformed artistic concepts into high-quality creations, featuring characters, environments, and objects.
- Produced background and prop designs.
- Employed reference materials, including photographs and videos, for concept art development.
Conference Assistant - Facilities
San Jose State University Housing Services
05.2024 - 08.2024
- Managed event logistics including furniture arrangements, signage placement, and equipment distribution.
- Facilitated setup and breakdown of conference spaces, maintaining organization and adherence to schedules.
- Efficiently resolved any technical issues for residents and conference members.
Sales Associate
Old Navy
06.2020 - 06.2024
- Assisted with sales floor, fitting room, and cashier operations.
- Delivered efficient phone support and high-quality customer service.
- Maintained smooth product flow and accurate inventory management.
Education
Bachelor of Fine Arts (BFA) - Animation/Illustration
San Jose State University
San Jose, CA06-2026
Bachelor of Arts - Art Studio
Cosumnes River College
Sacramento, CA01-2021
Skills
- Adobe Creative Cloud
- Microsoft Office
- Google Suite
- StarRez
- Student Relations
- Residential Life Operations
- Data Organization
- Leadership Qualities
- Administrative Tasks
- File Management
- Administrative Support
- Report Preparation
Accomplishments
- Van R. Johnson Sutter Scholars Program, Sutter Health, 2021-2023
- Dean's List, San Jose State University, 2021-2026
Timeline
Housing Assignments Student Assistant
San Jose State University Housing Services
05.2026 - Current
Conference Assistant - Hospitality
San Jose State University Housing Services
05.2025 - 08.2025
Visual Development Artist
Lukso Ng Dugo
09.2024 - 05.2025
Mailroom Assistant
San Jose State University Housing Services
08.2024 - 05.2026
Conference Assistant - Facilities
San Jose State University Housing Services
05.2024 - 08.2024
Visual Development Artist
Sticky Fingers
04.2024 - Current
Sales Associate
Old Navy
06.2020 - 06.2024
Bachelor of Arts - Art Studio
Cosumnes River College
Bachelor of Fine Arts (BFA) - Animation/Illustration
San Jose State University