Rochelle Brown
Garfield Heights,OH
Summary
Dynamic Accounts Receivable Clerk with a proven track record at the City of Warrensville Heights, excelling in invoice processing and customer relations. Demonstrated attention to detail and efficiency in financial reporting, contributing to improved cash application processes and enhanced client satisfaction. Skilled in utilizing accounts receivable software to streamline operations.
Overview
14
14
years of professional experience
Work History
Accounts Receivable Clerk
City of Warrensville Heights
Warrensville Heights, OH
04.2024 - Current
- Processed accounts receivable transactions accurately and efficiently.
- Managed customer inquiries related to billing and payment issues.
- Reconciled daily cash receipts with financial records consistently.
- Assisted in preparing monthly financial reports for internal review.
- Maintained organized records of invoices and payment histories.
- Collaborated with team members to improve invoicing procedures.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Supported audits by providing necessary documentation and reports promptly.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
Policy Administrator
New York Life Insurance Co
Cleveland, OH
08.2022 - 03.2024
- Processed policy applications, ensuring compliance with regulatory guidelines and internal standards.
- Reviewed customer documentation for accuracy, facilitating timely policy issuance and client satisfaction.
- Collaborated with underwriting teams to assess risk factors and enhance decision-making processes.
- Managed client inquiries, providing detailed information on policy options and benefits.
Document Processor Clerk
Loan Protector Insurance Services
Solon, OH
10.2019 - 07.2021
- Processed insurance documents efficiently, ensuring accuracy and compliance with regulatory requirements.
- Reviewed and verified loan applications, identifying discrepancies for timely resolution.
- Collaborated with underwriting teams to improve document flow and reduce processing times.
- Implemented best practices for data entry, enhancing overall operational efficiency within the department.
Revenue Audit Clerk/ Main Banker
Hard Rock Rocksino Northfield Park
Northfield, OH
05.2015 - 08.2019
- Reviewed daily financial transactions for accuracy and compliance with established procedures
- Assisted in reconciling revenue discrepancies across various gaming and non-gaming operations
- Conducted audits of cash handling processes to ensure adherence to company policies
- Collaborated with management to implement process improvements for revenue reporting
- Analyzed financial reports to identify trends and provide actionable insights
- Maintained accurate records of audit findings in compliance with regulatory standards
- Trained new staff on audit procedures and operational protocols for consistency
- Conducted comprehensive revenue audits to ensure compliance with gaming regulations and company policies.
- Analyzed financial discrepancies and prepared detailed reports for management review.
Underwriting Review Specialist
National General Insurance Company
Cleveland, OH
03.2012 - 04.2015
- Analyzed review data to identify trends and inform quality improvement initiatives.
- Collaborated with cross-functional teams to enhance review processes and efficiency.
- Trained new team members on review protocols and best practices for accuracy.
- Developed and maintained documentation for standard operating procedures in reviews.
- Implemented feedback mechanisms to improve customer satisfaction based on review outcomes.
- Monitored performance metrics to assess effectiveness of review strategies and recommend adjustments.
- Enhanced review accuracy by streamlining processes and implementing quality control measures.
Education
High School Diploma -
John F Kennedy High School
Cleveland, OH06-2001
Skills
- Collections
- Invoice processing
- Time management
- Payment posting
- Bank deposits
- Attention to detail
- Financial records and reporting
- Financial reporting
- Cash application
- Accounts receivable software
- Customer relations
- Financial software
Timeline
Accounts Receivable Clerk
City of Warrensville Heights
04.2024 - Current
Policy Administrator
New York Life Insurance Co
08.2022 - 03.2024
Document Processor Clerk
Loan Protector Insurance Services
10.2019 - 07.2021
Revenue Audit Clerk/ Main Banker
Hard Rock Rocksino Northfield Park
05.2015 - 08.2019
Underwriting Review Specialist
National General Insurance Company
03.2012 - 04.2015
High School Diploma -
John F Kennedy High School