Rochelle Buckman
Jacksonville,FL
Summary
Experienced IT Specialist with a strong focus on effective communication and problem-solving. Proficient in documenting IT processes and collaborating with teams to improve customer satisfaction and service response times. Dedicated IT Specialist with over 30 years of experience in system analysis and technical support. Skilled in efficiently resolving customer complaints while enhancing service delivery. Committed to leveraging strong communication and problem-solving abilities to drive continuous improvement.
Overview
35
35
years of professional experience
Work History
IT Specialist
Winn-Dixie Stores Inc.
Jacksonville, FL
03.1991 - 02.2026
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Provided technical support to team members and store staff.
- Documented IT processes and procedures for future reference and training.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Collaborated with team members to improve service delivery and response time.
- Resolved customer complaints using effective communication and problem-solving skills.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Terry Parker High School
Jacksonville, FL05-1992
Skills
- System analysis
- Technical documentation
- Troubleshooting
- Incident management
- Problem resolution
- Attention to detail
- Time management skills
- Effective communication
- Customer service
Timeline
IT Specialist
Winn-Dixie Stores Inc.
03.1991 - 02.2026
High School Diploma -
Terry Parker High School