Open To Work
Rochelle Deonarine
Metuchen,NJ
Summary
Results-driven professional with proven success in enhancing business performance through effective teamwork and individual contributions. Quick to adapt to new processes, leveraging a strong work ethic to achieve organizational goals. Expertise in technical support, providing efficient solutions while prioritizing critical tasks.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Help Desk Analyst/IT Systems Administrator
Ashley Stewart
Secaucus, NJ
04.2019 - Current
- Provide technical support to store and corporate users via phone, email, and SolarWinds Service Desk ticketing system.
- Managed procurement and deployment of laptops, mobile devices, monitors, and IT accessories.
- Performed hardware repairs, upgrades, and replacements for laptops, printers, and mobile devices.
- Perform updates and security patches across servers, applications, and user workstations to ensure system security and stability.
- Managed onboarding and offboarding processes, including account provisioning, access removal, and asset recovery.
- Managed SSL certificate lifecycle, including installation, renewal, and expiration monitoring to maintain secure communications.
- Accountable for the implementation and setup of promotional offers and coupon features in the POS system.
Support Center Analyst
Bed Bath & Beyond
Union, NJ
07.2015 - 04.2019
- Provide level 1-2 technical support via telephone communications with end-users.
- Unlocked accounts, reset passwords for end users via active directory.
- Document and update requests in the Remedy IT service management system.
- Troubleshoot AS400 accounts and printer queues.
- Configure network setting on RF Scanners.
Desktop Support Technician
Michael Kors
New York, NY
08.2013 - 07.2015
- Install, repair and conduct preventive maintenance of personal computers by providing technical support.
- Troubleshoot software and hardware failures and determine network problems.
- Maintain printing equipment and perform minor repairs.
- Image desktops/laptops using Symantec Ghost Cast Server.
- Computer deployment and maintenance.
- Unlocked accounts, reset passwords for end users via active directory.
Desktop Support Technician
Elie Tahari, Ltd.
Millburn, NJ
04.2011 - 08.2013
- Respond to email requests for technical assistance through BMC Trackit ticketing system.
- Relocated users, scheduled departmental moves, solved wireless and connectivity issues.
- Complete Dell hardware upgrades as well as rebuild PCs by replacement of HD, Power supply, and video cards.
- Image PCs using Symantec Ghost Cast Server.
- Set up and troubleshoot new phone extensions and conference call lines via Cisco Call Manager.
- Active Directory account and group creation.
- Troubleshoot AS400 accounts and printer queues.
Education
Computer Networking and Security -
Anthem Institute
NJ04.2011
Skills
- Asset management
- Firewall configuration
- Active directory
- Offboarding and onboarding
- Helpdesk operations
- Hardware and software installation
- Patch management
- Server maintenance
- User management
- SSL management
- Remote assistance
- Customer service
- Time management
- Problem solving
- Application support
Certification
Comp TIA A+ Certified
References
References available upon request.
Timeline
Help Desk Analyst/IT Systems Administrator
Ashley Stewart
04.2019 - Current
Support Center Analyst
Bed Bath & Beyond
07.2015 - 04.2019
Desktop Support Technician
Michael Kors
08.2013 - 07.2015
Desktop Support Technician
Elie Tahari, Ltd.
04.2011 - 08.2013
Computer Networking and Security -
Anthem Institute