Rochelle Dibble
Rochester,NY
Summary
Experienced business owner with a positive attitude, a commitment and willingness to learn and grow in a wide variety of industries. Strong passion for building client confidence. Dependable, punctual, and motivated individual committed to excellence and success. Team player who works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
13
13
years of professional experience
Work History
Esthetician & Eyelash Technician
Self-employeed
03.2017 - Current
- Applied semi-permanent lashes individually to each natural lash with adhesive to create illusion of long, full lashes.
- Sought professional training and applied newest methods of eyelash extension application.
- Explained and demonstrated eyelash extension to hesitant guests to increase confidence in process.
- Sanitized and sterilized equipment as required by law and company policy.
- Listened to client preferences for effect created by eyelash extensions and suggested best-suited products.
- Cultivated relaxing, comfortable environment for salon services to enhance client experiences.
Server/Host/Bartender
Branca Italian Restaurant
08.2014 - 01.2016
- Versatile worker in a well known Italian restaurant
- Highly motivated to learn and grow and exceed guest expectations
- Strong ability to multi-task
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Patient Access Associate
Rochester Regional Health System
04.2014 - 09.2015
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Providing excellent customer service by promptly answering patient inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Restaurant Server
The Revelry
05.2013 - 07.2015
- Server in a high-profile casual dining atmosphere
- Committed to consistent training and delivering an unparalleled dining experience to guests
- Strong communication and networking skills
- Collaborative team player
Coffee Barista/Food Packager
Wegmans Food Markets
07.2010 - 09.2014
- My role at Wegmans was to continue to deliver EXCELLENT Customer Service in many different roles, and to go above and beyond when fulfilling a customer's needs.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
High School Diploma -
NYS Esthetician License - Esthetics
Shear Ego International School of Hair Design
Rochester, NY02.2017
High School Diploma -
Hilton High School
Hilton, NY06.2010
Skills
- Problem Solving
- Organization
- Ability to maintain long lasting client relations
- Product Promotion
- Salon Management
- Social Media Platforms
- Customer Satisfaction
- Appointment Booking
- Creative Thinker
- Honest & Loyal
Websites
Accomplishments
- NYS Esthetics Board Exam
- Successful business owner for 6 years
Timeline
Esthetician & Eyelash Technician
Self-employeed
03.2017 - Current
Server/Host/Bartender
Branca Italian Restaurant
08.2014 - 01.2016
Patient Access Associate
Rochester Regional Health System
04.2014 - 09.2015
Restaurant Server
The Revelry
05.2013 - 07.2015
Coffee Barista/Food Packager
Wegmans Food Markets
07.2010 - 09.2014
High School Diploma -
NYS Esthetician License - Esthetics
Shear Ego International School of Hair Design
High School Diploma -
Hilton High School