Rochelle Dixon
Brooklyn,NY
Summary
Proactive and customer-oriented, excelled at Caldor Department Store by enhancing customer satisfaction and streamlining payment processes. Demonstrated expertise in cash management and exceptional service, leading to a significant improvement in transaction efficiency. Skilled in cash register operation and adept at balancing time management with customer needs, consistently achieving high accuracy in financial transactions. Committed and hardworking Casher with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
1
1
year of professional experience
Work History
Cashier
Caldor Department Store
09.1994 - 01.1996
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Master of Science - Human Service
Capella University
Minneapolis, MN12-2022
Bachelor of Science - Human Services
New York City College of Technology
Brooklyn, NY06-2017
Associate of Science - Human Services
LaGuardia Community College
Long Island City, NY06-2013
Skills
- Cash Register Operation
- Product Recommendations
- Payment Processing
- Payment Collection
- Cash Handling
- Returns processing
- Drawer balancing
- Customer Service
- ID Verification
- Cash Management
- Scanner operations
- Time management skills
Timeline
Cashier
Caldor Department Store
09.1994 - 01.1996
Master of Science - Human Service
Capella University
Bachelor of Science - Human Services
New York City College of Technology
Associate of Science - Human Services
LaGuardia Community College
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