Rochelle Dixon
Brooklyn,NY
Overview
17
17
years of professional experience
Work History
HUD VASH Housing Navigator/Case Manager Supervisor
Department of Veterans Affairs
Bronx, NY
10.2020 - 01.2026
- Supervise case workers ensure effective support for Veterans.
- Guide staff to maintain compliance with standards.
- Provide case management for high-needed Veterans.
- Assess psychosocial needs to enhance Veteran support.
- Coordinate housing to ensure Veteran community integration.
- Fostered a collaborative environment among case workers, enhancing team cohesion and improving service delivery for Veterans in need.
- Streamlined the case management process, significantly reducing waiting times for services and improving client satisfaction.
- Implemented data-driven assessments of Veterans' needs, leading to tailored support plans and measurable improvements in client outcomes.
- Maintained comprehensive records of client interactions and service provisions, ensuring compliance with regulatory standards and quality assurance.
- Coordinated with the Housing Team to develop new strategies for home-finding, resulting in increased housing placements for high-needs Veterans.
- Supervised caseworkers to enhance support for Veterans, achieving noticeable gains in service delivery and client satisfaction.
Developmental Monitoring Lead Follow-Up Specialist
Dept of Health and Mental Hygiene
L.I.C, NY
02.2019 - 02.2020
- Processed and updated children's data, ensuring accuracy and compliance.
- Trained new employees in data systems, enhancing team efficiency.
- Reviewed and reported statistical data, supporting informed decisions.
- Conducted weekly team supervision, fostering a collaborative environment.
- Streamlined data entry processes, enhancing accuracy and efficiency in the Doc Track system, leading to quicker turnaround times for referrals.
- Reviewed and analyzed statistical data from Ages and Stages Questionnaires, providing actionable insights to support child development initiatives.
- Conducted weekly team supervision sessions, fostering open communication and ensuring alignment on goals and case management strategies.
- Developed a training program for new employees on data systems, resulting in improved onboarding experiences and reduced training time.
- Maintained strong relationships with parents through follow-ups, ensuring accurate data collection and enhancing overall satisfaction with services.
- Spearheaded the review of Ages and Stages Questionnaire data, yielding actionable insights that significantly enhanced child development initiatives.
Social Worker/Case Manager
ATLANTIC GROUP
New York, NY
02.2017 - 08.2018
- Appearing in Supreme Court to testify on behalf of incapacitated clients.
- Assisting with financial management and linking clients to mental health professionals.
- Conducting case conferences with hospital social workers and doctors for discharge planning.
- Completing annual reports and service plans.
Care Coordinator
ATLANTIC GROUP
Brooklyn, NY
08.2015 - 04.2016
- Reduced ER visits by promoting follow-ups and enhancing patient care continuity.
- Connected clients with mental health and primary care, improving access to services.
- Developed care plans with realistic goals, ensuring client engagement.
- Coordinated with hospital staff for effective discharge planning.
- Facilitated smooth transitions for clients by coordinating discharges with healthcare teams, enhancing patient satisfaction and care continuity.
- Implemented follow-up strategies that significantly decreased emergency room visits, promoting proactive health management among clients.
- Conducted thorough assessments to develop personalized care plans, resulting in measurable improvements in client health outcomes.
- Engaged in multidisciplinary case conferences, fostering strong partnerships with healthcare professionals for effective discharge planning.
- Established referral pathways to mental health services, connecting clients with vital resources and enhancing their overall well-being.
- Implemented comprehensive follow-up strategies, leading to substantial improvements in client health management and reduced emergencies.
Case Manager
FEGS
Brooklyn, NY
11.2012 - 11.2014
- Led crisis intervention groups, enhancing support strategies for 50+ participants monthly.
- Assisted 100+ clients in securing housing and community services, improving living conditions.
- Coordinated discharge plans with medical teams, ensuring seamless transitions for patients.
- Facilitated group sessions on crisis intervention, enhancing participants' coping strategies, and promoting emotional well-being.
- Assisted consumers with housing applications, leading to improved access to stable housing and a stronger support network.
- Conducted case conferences with healthcare professionals, streamlining discharge planning and ensuring continuity of care for clients.
- Evaluated client needs through comprehensive assessments, allowing for tailored service plans and measurable improvements in outcomes.
- Empowered clients by providing resources and support, fostering a sense of community, and encouraging personal growth.
- Empowered clients through tailored resource provision, fostering community engagement, and facilitating personal growth.
Clinical Wellness Coach Supervisor
SERVICES FOR THE UNDERSERVED
Brooklyn, NY
07.2010 - 09.2012
- Led service provision, trained staff, enhanced program structure, and improved client outcomes.
- Advocated for clients, developed programs, and achieved measurable service improvements.
- Collaborated with mental health providers and facilitated effective case conferencing.
- Coordinated discharge planning with hospital staff, ensured smooth transitions.
- Implemented training, increased staff competency, and enhanced service delivery.
- Facilitated interdepartmental case conferences, enhancing communication and ensuring seamless discharge planning for clients.
- Trained and supervised new staff, resulting in improved delivery service and heightened client satisfaction.
- Provided advocacy services, empowering clients through structured programs that addressed their unique needs.
- Evaluated client progress during case conferencing with mental health providers, leading to tailored interventions and measurable improvements.
- Oversaw service provision, ensuring compliance with best practices and enhancing the overall quality of care offered.
- Streamlined client intake processes, reducing wait times and enhancing service access for individuals in need of support.
Direct Care Counselor/Case Manager
AXION LLC
New York, NY
02.2009 - 07.2010
- Managed a case load of 25 clients, ensuring timely service updates.
- Facilitated community integration, enhancing client independence.
- Coordinated support services, improving client outcomes.
- Monitored client progress, achieving measurable improvements.
- Provided compassionate case management, fostering strong relationships with clients and enhancing their access to vital community resources.
- Implemented tailored service plans, enabling clients to achieve measurable improvements in daily living skills and overall well-being.
- Coordinated with multidisciplinary teams to assess client needs, ensuring comprehensive support and streamlined service delivery.
- Monitored client progress and analyzed service effectiveness, leading to timely adjustments and enhanced client outcomes.
- Advocated for clients' rights and needs, driving initiatives that improved access to essential support services and community engagement.
- Enhanced client well-being by implementing tailored service plans, leading to marked improvements in daily living skills.
Direct Care Counselor/Driver
QUEENS PARENT RESOURCE CENTER
Queens, NY
11.2008 - 01.2010
- Builds strong parent relationships, supporting classroom and outdoor activities.
- Monitors and documents on consumer progress, ensuring service plan goals are met.
- Facilitates daily activities, fostering a supportive learning environment.
- Fostered trusting relationships with parents, enhancing engagement and support for their children's development.
- Assisted consumers in daily activities, promoting independence and achieving measurable improvements in their daily living skills.
- Coordinated with educators to create tailored activity plans, ensuring alignment with individual service goals and maximizing participation.
- Documented consumer progress meticulously, allowing for data-driven adjustments to service plans and improved outcomes.
- Engaged actively with consumers in various settings, fostering a positive and inclusive environment for learning and growth.
- Cultivated strong relationships with parents, enhancing engagement and fostering a collaborative approach to child development.
Timeline
HUD VASH Housing Navigator/Case Manager Supervisor
Department of Veterans Affairs
10.2020 - 01.2026
Developmental Monitoring Lead Follow-Up Specialist
Dept of Health and Mental Hygiene
02.2019 - 02.2020
Social Worker/Case Manager
ATLANTIC GROUP
02.2017 - 08.2018
Care Coordinator
ATLANTIC GROUP
08.2015 - 04.2016
Case Manager
FEGS
11.2012 - 11.2014
Clinical Wellness Coach Supervisor
SERVICES FOR THE UNDERSERVED
07.2010 - 09.2012
Direct Care Counselor/Case Manager
AXION LLC
02.2009 - 07.2010
Direct Care Counselor/Driver
QUEENS PARENT RESOURCE CENTER
11.2008 - 01.2010