Rochelle Ward
Travel Planner
Bradenton,FL
Summary
Motivated business professional bringing many years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations.
Customer Service Representative strong in oral and written communication, active listening and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Business Owner and Travel Planner
J&R Ward Travel Company
10.2018 - Current
- Plan and build itineraries for travel for clients
- Book travel with Industry Leading Suppliers
- Customer Service
- Process payments
- Sales
- Networking
- Marketing via, internet (social media), direct mail, phone calls
- Manage CRM
Manager and Travel Consultant
Luxevo Vacations
01.2017 - 10.2018
- Managed vacation division of Luxevo Corporation
- Organized, hosted and attended networking events
- Planned and built itineraries for travel for clients
- Booked travel with Industry Leading Suppliers
- Customer Service
- Processed payments
- Sales
- Marketing via social media
- Manage CRM
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
Business Owner and Travel Planner
JaRWard Travel Co.
05.2008 - 01.2017
- Planned and developed itineraries for travel
- Booked travel with Industry Leading Suppliers
- Customer Service
- Processed payments
- Sales
- Networking
- Marketing via, internet (social media), direct mail, phone calls
- Managed CRM
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
Regional Development Coordinator - Midwest Region
KHM Travel Group
08.2013 - 10.2016
- Coordinated and Planned live trainings for travel agents with top vacation suppliers in various locations
- Scheduled and hosted webinar trainings
- Promoted and hosted training events with top supplier Business Development Managers and agents
Business Owner and Teacher
All Shapes and Sizes Preschool
09.2002 - 05.2008
- Started and managed all aspects of the business
- Hired and supervised substitutes and additional helpers
- Researched curriculum and created lesson plans for 20-40 students each year
- Planned programs and open houses
- Arranged and set up conferences with parents
- Met with community business owners to arrange field trips for students
Education
Travel Industry Training And Certifications -
KHM Travel Group
Travel Industry Specialty Courses -
Travel Agent University
1 Year Course Completion - Introduction To Business
Indiana Business College
Lafayette, INIntroduction To Criminal Law
Purdue University
West Lafayette, INSkills
- Entrepreneurial personality
Customer service
Customer relations
Attention to detail
Social media marketing
Business administration
Special Interests
- Tourism Cares
- Manatee County Chamber
- Successful Professionals Alliance Network - Sarasota, FL and Bradenton FL Chapters
- Tippy Connect Young Professionals
Certification
Disney College of Knowledge Graduate
Marriott Specialist
Certified Sandals Specialist
AM Resorts Master Agent
Signature Travel Expert Certification
Princess Cruise Lines Commodore Status
Apple Leisure Group Pro
Family Travel Association Certified
Certified Universal Studios Specialist
Tourism Cares - Good Travels Advisor Certification
Pinnacle Level Agent - KHM Travel Group
Timeline
Business Owner and Travel Planner
J&R Ward Travel Company
10.2018 - Current
Manager and Travel Consultant
Luxevo Vacations
01.2017 - 10.2018
Regional Development Coordinator - Midwest Region
KHM Travel Group
08.2013 - 10.2016
Business Owner and Travel Planner
JaRWard Travel Co.
05.2008 - 01.2017
Business Owner and Teacher
All Shapes and Sizes Preschool
09.2002 - 05.2008
Travel Industry Training And Certifications -
KHM Travel Group
Travel Industry Specialty Courses -
Travel Agent University
1 Year Course Completion - Introduction To Business
Indiana Business College
Introduction To Criminal Law
Purdue University
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