Rochelle Fields
Hazard,KY
Summary
Dynamic customer support specialist with a proven track record at TRANSCOM, recognized for enhancing user experiences and optimizing system performance. Achievements include significant boosts in customer satisfaction through expert analytical skills and technical troubleshooting. Core competencies encompass data management and professional communication, underscoring a commitment to excellence in healthcare support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
iOS/ Mac + Advisor (Customer Service Call Representative)
TRANSCOM
02.2024 - Current
- Accurately logged all customer interactions in the apple contact management system
- Utilized P.A.I.R troubleshooting method Probing questions, Analyze the information, Isolate root cause, resolve the customers issue
- Provides award winning customer support to customers with any and all issues related to Apple iOS supported devices
- Provide assurance with issues related to iOS supported devices and AppleCare agreements
- Self motivated mostly unsupervised home work environment
- Conducts systematic troubleshooting to address software issues
- Provided accurate and appropriate information in response to customer inquiries
- Made reasonable procedure expectations to accommodate out of warranty customers
- Communicating appropriate options for resolution in a timely manner informing customers about services available and assessing customer needs
Certified Nurse Aide (CNA)
NURSESTAT
Hazard, KY
06.2022 - Current
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses
Certified Nurse Aide (CNA)
Hazard Nursing Health and Rehabilitation Center
Hazard, KY
06.2018 - 01.2023
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
Certified Nurse Aide (CNA)
Bluegrass Care Navigators
Hazard, KY
02.2021 - 12.2021
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
Pharmacy Technician
Vicco Prescription Center
Scuddy, KY
02.2017 - 03.2018
- Establish or maintain patient profiles, including lists of medications taken by individual patients
- Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information
- Answer telephones, responding to questions or requests
- Enter prescription information into computer databases
- Receive written prescription or refill requests and verify that information is complete and accurate
Registration Clerk
Primary Care Center of Eastern Kentucky
Hazard, KY
01.2014 - 02.2017
- Analyze data to determine answers to questions from customers or members of the public
- File and maintain records
- Schedule appointments and maintain and update appointment calendars
- Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
Education
Associate of Science - Medical Technology
Big Sandy Community And Technical College
Paintsville, KY01-2026
Associate - Nursing
Galen College of Nursing
Hazard, KY12.2021
Certificate - Certified Nursing Assistant
Hazard Community and Technical College
Hazard, KY01.2008
Skills
- Inbound Calls
- Registration
- Direct Patient Care
- Vital Signs
- Medical Records
- Medical Terminology
- Customer Support
- Optimize system performance
- Professionalism
- Data management
- System upgrades
- IT infrastructure
- Hardware installation
- Problem-solving
- Analytical skills
- IT documentation
- Technical troubleshooting
Certification
- State Registered Nurseaide
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
iOS/ Mac + Advisor (Customer Service Call Representative)
TRANSCOM
02.2024 - Current
Certified Nurse Aide (CNA)
NURSESTAT
06.2022 - Current
Certified Nurse Aide (CNA)
Bluegrass Care Navigators
02.2021 - 12.2021
Certified Nurse Aide (CNA)
Hazard Nursing Health and Rehabilitation Center
06.2018 - 01.2023
Pharmacy Technician
Vicco Prescription Center
02.2017 - 03.2018
Registration Clerk
Primary Care Center of Eastern Kentucky
01.2014 - 02.2017
- State Registered Nurseaide
Associate of Science - Medical Technology
Big Sandy Community And Technical College
Associate - Nursing
Galen College of Nursing
Certificate - Certified Nursing Assistant
Hazard Community and Technical College
Similar Profiles
Mary Joan EnanoMary Joan Enano
Customer Service Representative at TranscomCustomer Service Representative at Transcom
Aurimas KutkinasAurimas Kutkinas
Logistics Coordinator at TranscomLogistics Coordinator at Transcom
Crystabelle MeulensCrystabelle Meulens
Customer Service Representative at TranscomCustomer Service Representative at Transcom