Rochelle Gagnon
Brunswick,ME
Summary
Dynamic professional with a track record in Childcare and Transportation efficiency, notably at Bath Taxi. Excelled in creating nurturing environments and optimizing operational workflows. Skilled in behavior management and route planning, achieving increased customer satisfaction and child well-being. Demonstrates exceptional patience, empathy, and teamwork.
Overview
11
11
years of professional experience
Work History
Team Leader
Panera Bread
Topsham, ME
10.2020 - Current
- Owner and operator of Bath Taxi
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Coordinated schedules and communicated changes to customers.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
- Safeguarded company reputation by maintaining compliance with all federal, state, and local regulations.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
Transportation Specialist
Bath Taxi
Bath, ME
06.2014 - 03.2018
- Former owner and operator of Bath Taxi
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Coordinated schedules and communicated changes to customers.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
- Safeguarded company reputation by maintaining compliance with all federal, state, and local regulations.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
Childcare Provider
Private Care
Bath, ME
03.2014 - 03.2018
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
Education
GED - Basic Studies
Bailey Evening School
Bath, ME06.2012
Skills
- Patience and empathy
- Child supervision
- CPR training
- Childcare
- Positive reinforcement
- Safety awareness
- Housekeeping abilities
- Behavior management techniques
- Care management
- Emotional development
- Observation and assessment
- Age-appropriate activities
- Child development
- Group leadership
- Meal preparation
- Activity planning
- Hygiene and cleanliness
Affiliations
I am affiliated with a nonprofit called,
My Father's Hands A Homeless Outreach.
With their help, twice a week, I enjoy volunteering and helping those less fortunate, right in our community. This is my third year volunteering in hopes to help the unhoused community's.
Timeline
Team Leader
Panera Bread
10.2020 - Current
Transportation Specialist
Bath Taxi
06.2014 - 03.2018
Childcare Provider
Private Care
03.2014 - 03.2018
GED - Basic Studies
Bailey Evening School