Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rochelle Garza-Payne

Tallahassee,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

23
23
years of professional experience

Work History

Store Manager

David's Bridal
08.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Sales Manager

David's Bridal
01.2023 - 08.2023
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Operations Supervisor

David's Bridal
09.2021 - 01.2023
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.

Area Manager

Bealls Florida
11.2019 - 08.2021
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.

Assistant Manager

Shoe Station
03.2018 - 10.2018
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Sales Associate

Bealls Florida
10.2001 - 03.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

GED -

Ace Community Education
Tallahassee, FL

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store Opening and Closing
  • Training and mentoring
  • Cash Management
  • Shift Scheduling
  • POS Systems

Timeline

Store Manager

David's Bridal
08.2023 - Current

Sales Manager

David's Bridal
01.2023 - 08.2023

Operations Supervisor

David's Bridal
09.2021 - 01.2023

Area Manager

Bealls Florida
11.2019 - 08.2021

Assistant Manager

Shoe Station
03.2018 - 10.2018

Sales Associate

Bealls Florida
10.2001 - 03.2018

GED -

Ace Community Education

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Rochelle Garza-Payne