Rochelle Grosso
KELSO,WA
Summary
Accomplished DME Manager specializing in inventory management, authorization processing, and compliance training. Enhances operational efficiency and strengthens patient communication through effective data management and relationship building. Committed to optimizing workflows and elevating patient satisfaction.
Overview
11
11
years of professional experience
Work History
DME Manager
Coastal Orthopaedic & Sports Medicine Center
PORT ST LUCIE , FL
01.2016 - Current
- Oversaw daily operations of the durable medical equipment department, ensuring timely service delivery.
- Streamlined inventory management and supply chain processes to support departmental needs.
- Educated staff on compliance with healthcare regulations and best practices to enhance department standards.
Authorization Specialist
Coastal Orthopaedic & Sports Medicine Center
PORT ST LUCIE, FL
01.2016 - Current
- Clarified coverage and authorization requirements with insurance carriers to facilitate patient care.
- Processed patient authorization requests for orthopedic procedures, ensuring timely approvals.
- Guided patients in understanding insurance benefits and authorization steps to enhance their experience.
- Entered patient data into electronic medical records system. into EMR and CRM systems.
Education
Associate of Arts - Business Administration
HOT SPRINGS TECHNICAL COLLEGE
Hot Springs, AR06-1989
High School Diploma -
ARKADELPHIA HIGH SCHOOL
Arkadelphia, AR05-1987
Skills
- Authorization processing
- Patient authorization
- Regulatory compliance
- Electronic health records
- Inventory management
- Customer relationship management
- Patient communication
Timeline
DME Manager
Coastal Orthopaedic & Sports Medicine Center
01.2016 - Current
Authorization Specialist
Coastal Orthopaedic & Sports Medicine Center
01.2016 - Current
Associate of Arts - Business Administration
HOT SPRINGS TECHNICAL COLLEGE
High School Diploma -
ARKADELPHIA HIGH SCHOOL