Rochelle Guthrie

Handling high volume inbound/outbound calls to resolve inquiries, process orders, and provide support. Managing customer accounts in a CRM, utilizing scripts, troubleshooting, and maintaining high satisfaction.

Delivered high- quality customer service, drive sales by promoting products, and maintaining the store appearance. Greeted customers, assisting with purchase, processing transactions on the POS system, and replenishing inventory.

• Delivered exceptional customer service, ensuring high satisfaction levels during peak hours.
• Managed multiple tables efficiently, enhancing dining experience for guests.
• Trained new staff on menu items and service protocols, fostering team cohesion.
• Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
• Resolved customer complaints promptly, maintaining positive dining atmosphere.
• Monitored cleanliness standards in dining area, ensuring compliance with health regulations.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Trained new employees on company policies, procedures, and best practices, fostering a supportive learning environment for their development.
• Processed transactions accurately and quickly using POS systems while adhering to cash handling protocols.
• Consistently met performance goals, utilizing strong multitasking and prioritization skills.