Rochelle Jones
Saint Paul,MN
Summary
- Coordinated sales support initiatives to enhance operational effectiveness.
- Oversaw professional phone interactions with clients and colleagues to enhance relationship management. Guided team members in resolving customer inquiries to improve service quality. Promoted effective communication through active listening and swift responses.
- Managed logistics and delivery processes to enhance operational effectiveness and ensure timely transportation.
- Utilized strong verbal and written communication skills to foster effective teamwork and collaboration.
- Developed and implemented initiatives aimed at improving customer retention and fostering loyalty.
- Formulated and executed sales management strategies aimed at enhancing revenue performance.
- Ensured high-quality outcomes by maintaining meticulous attention to detail throughout all assignments.
- Led discussions to foster agreements through strategic communication and collaboration. Guided teams in conflict resolution to achieve consensus. Mentored team members in effective negotiation techniques.
- Adapted strategies to align with evolving circumstances and priorities, ensuring seamless operations.
- Directed problem management efforts to optimize resolution processes and improve service delivery.
- Oversaw cash register operations to enhance customer transaction efficiency. Guided customers in product inquiries and delivered accurate information. Upheld cleanliness and organization standards in the checkout area.
- Crafted and presented impactful presentations to enhance audience engagement.
- Conducted targeted outbound calling campaigns to enhance client engagement and expand market.
Overview
13
13
years of professional experience
Work History
Jewelry Sales Associate
Kay Jewelers
12.2023 - 06.2025
- Cultivated strong client relationships by providing personalized consultations on fine jewelry, leading to an increase in repeat customers.
- Exceeded monthly sales goals by consultative selling, upselling, and promoting warranty plans.
- Managed daily operations, including opening/closing procedures, POS transactions, cash handling, and maintaining store displays.
- Demonstrated in-depth product knowledge of diamonds, gemstones (cuts, clarity, value), and designer collections to achieve customer selections.
- Handled jewelry inspection, cleaning, and estimated watch/jewelry repair requests, ensuring customer satisfaction.
Seasonal Customer Service Representative
Rainbow Treecare LLC
03.2023 - 07.2023
- Served as primary contact for clients via phone, email, and web chat, promptly resolving inquiries and ensuring positive experiences for tree care services.
- Upsold services and products by identifying client needs, supporting Territory Managers, and exploring follow-up opportunities in CRM.
- Addressed and resolved customer concerns and complaints with detailed answers for high customer satisfaction.
- Provided basic tech support for products and supported the team with knowledge of tree/landscape services.
Account Executive, Global Supply Chain Operations
Globaltranz
09.2016 - 03.2022
- Led new business and expanded preexisting business with current clients.
- An example would be leading the UBT account which was over $1.7 million in revenue this year when it was under a million last year.
- Negotiated rates with various intermodal carriers, covered, and traced throughout the shipment’s entire life cycle.
- Developed growth by onboarding over 20 clients within the last 2019 quarter which resulted in continuous revenue for the company into 2020.
- Led client review meetings to continue growth for Globaltranz with current clients in Minnesota and inform them of updated technology within the company through system demos.
- Trained over 10 new employees for their designated roles within the company and currently working with 3 employees that report to me on my current accounts.
- Lead member on the company Core Committee which results in office volunteer work, company events, etc. on a monthly basis.
Sales Associate, Certified Diamontologist
Kay Jewelers
01.2016 - 09.2016
- Customer service, client training and sales merchandise expert.
- Responsible for KAY jewelers day to day performance in processing client’s financial information, identified problems, developed solutions and managed the coordination of company sales with 3 other employees.
- Utilized various sales techniques to meet monthly sales quotas, (cold calling, social media, customer facing, etc.) Resulted in top sales member of the store in 2016.
Residential and Commercial Cleaner
Royal Cleaning LLC
08.2014 - 09.2015
- Performed comprehensive cleaning, including dusting, vacuuming, sweeping, mopping, and polishing all surfaces.
- Delivered exceptional service, consistently exceeding client expectations for cleanliness and organization.
- Implemented eco-friendly cleaning methods to maintain healthy home environments.
- Deep-cleaned kitchens and bathrooms, tackling grime, mold, and stains on fixtures, tiles, and appliances.
Billing COE
Comcast
04.2013 - 11.2013
- Resolved complex billing inquiries and disputes for residential and business customers via phone, chat, and email, ensuring positive customer experiences.
- Explained detailed service charges, promotions, and payment options, leading to increased customer understanding and retention.
- Handled high-volume customer interactions, maintaining empathy and professionalism while resolving service-related billing issues.
- Managed customer account records, ensuring accuracy for invoices, fees, and contract terms.
- Collaborated with technical support and sales teams to ensure seamless service delivery and accurate billing.
- Processed billing setup, adjustments, and payments accurately within Comcast's billing system.
Personal Banker
Guarantee Bank
01.2012 - 07.2012
- Processed new account openings, loan applications, and transactions with 100% accuracy, maintaining strict security protocols.
- Advised clients on complex financial products, including credit cards, mortgages, and personal loans, improving financial understanding.
- Helping clients with budgeting, saving, and achieving goals.
- Exceeded monthly/quarterly sales targets through effective cross-selling of banking services and products.
Education
High School Diploma -
Midwest Academy
Keokuk, IA12.2006
Skills
Exceptional customer service
Timeline
Jewelry Sales Associate
Kay Jewelers
12.2023 - 06.2025
Seasonal Customer Service Representative
Rainbow Treecare LLC
03.2023 - 07.2023
Account Executive, Global Supply Chain Operations
Globaltranz
09.2016 - 03.2022
Sales Associate, Certified Diamontologist
Kay Jewelers
01.2016 - 09.2016
Residential and Commercial Cleaner
Royal Cleaning LLC
08.2014 - 09.2015
Billing COE
Comcast
04.2013 - 11.2013
Personal Banker
Guarantee Bank
01.2012 - 07.2012
High School Diploma -
Midwest Academy