ROCHELLE LAWRENCE
Jamaica,NY
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
13
13
years of professional experience
Work History
Senior Care Coordinator
MEMORIAL SLOAN KETTERING CANCER CENTER
03.2019 - Current
- Work with leadership team to create a coverage plan for the Care Coordinators and triage incoming absent or late calls
- Schedule and overbook appointments when requested and reconcile future appointments to ensure patients have the necessary bloodwork and medication for their visits
- Worked on a Lab optimization rescheduling project to reschedule appointments from current state scheduling to the project outcome state scheduling and reconciled the change work to ensure correctness and smooth template
- Helped train many incoming Care Coordinators in preparation for their roll and be a resource for them after their initial training.
Youth President
LIVING TRUTH HOLINESS CHURCH OF GOD
01.2014 - Current
- Develop, coordinate and lead all church youth activities.
Care Coordinator
MEMORIAL SLOAN KETTERING CANCER CENTER
02.2015 - 03.2019
- Serve as a liaison between the patient, family, and clinical team during the office visit
- Responsible for scheduling, reconciling and ensuring that patients are properly informed
- Ensure that clinics were well-prepared, and organized and run smoothly.
Intern
HYACINTH AIDS FOUNDATION
01.2014 - 05.2014
- Assisted the Director of Community Organizing in the area of HIV Prevention and Public Policy.
Intern and Ambassador
LOUIS STOKES ALLIANCE FOR MINORITY PARTICIPANTS
09.2012 - 05.2014
- Worked as an intern and ambassador with the responsibilities of guiding/mentoring incoming freshmen and performing secretarial office work.
Sexual Health Advocate
HEALTH OUTREACH PROMOTION AND EDUCATION (RUTGERS HEALTH SERVICE)
01.2012 - 05.2014
- Provided necessary tools and information to students in order to aid them in making informed, responsible decisions about sex, sexual health, contraception, and relationships.
Student Manager
RUTGERS DINING SERVICE
09.2011 - 05.2014
- Coordinated and supervised the entire operation, while actively participating in providing information, quality food, superior customer service, and a clean and welcoming environment to our residents.
Manager
Kentucky Fried Chicken (KFC)
05.2011 - 08.2011
- Supervised the evening shift operation, while actively participating in providing information, quality food, superior customer service, and a clean and welcoming environment to our residents.
Education
Bachelor of Science - Joint School of Arts and Sciences and Bloustein School: Public Health
Rutgers State University
01.2014
Skills
- Adaptability
- Problem Solving
- Leadership
- Excellent Communicator
- Critical Thinking
- Epic Systems
Timeline
Senior Care Coordinator
MEMORIAL SLOAN KETTERING CANCER CENTER
03.2019 - Current
Care Coordinator
MEMORIAL SLOAN KETTERING CANCER CENTER
02.2015 - 03.2019
Youth President
LIVING TRUTH HOLINESS CHURCH OF GOD
01.2014 - Current
Intern
HYACINTH AIDS FOUNDATION
01.2014 - 05.2014
Intern and Ambassador
LOUIS STOKES ALLIANCE FOR MINORITY PARTICIPANTS
09.2012 - 05.2014
Sexual Health Advocate
HEALTH OUTREACH PROMOTION AND EDUCATION (RUTGERS HEALTH SERVICE)
01.2012 - 05.2014
Student Manager
RUTGERS DINING SERVICE
09.2011 - 05.2014
Manager
Kentucky Fried Chicken (KFC)
05.2011 - 08.2011
Bachelor of Science - Joint School of Arts and Sciences and Bloustein School: Public Health
Rutgers State University
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