Rochelle Leet
Tucson,AZ
Summary
Dynamic professional with a proven track record at DoorDash, excelling in customer service and time management. Recognized for enhancing customer satisfaction through timely deliveries and effective communication. Skilled in route planning and problem-solving, consistently achieving on-time performance while maintaining a positive attitude in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Delivery Driver
DoorDash
Tucson, AZ
03.2022 - 09.2025
- Delivered food orders efficiently while adhering to safety and traffic regulations.
- Navigated routes using GPS technology to optimize delivery times and minimize delays.
- Communicated effectively with customers to ensure satisfaction and address inquiries.
- Managed time effectively to complete multiple deliveries within designated windows.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
Creative Designer
A Genuine Blessing
Biloxi, MS
03.2000 - 04.2021
- Oversaw daily operations to ensure efficient workflow and service delivery.
- Developed training materials for staff to enhance service quality and productivity.
- Implemented inventory management system to track supplies and reduce waste.
- Coordinated scheduling of staff shifts to optimize labor efficiency.
- Conducted performance evaluations to assess team strengths and areas for improvement.
- Established customer feedback processes to enhance service satisfaction and retention.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager
Sparkle Cleaners
Tucson Az
03.2009 - 09.2015
- Oversaw daily operations to ensure efficient workflow and service delivery.
- Developed training materials for staff to enhance service quality and productivity.
- Implemented inventory management system to track supplies and reduce waste.
- Coordinated scheduling of staff shifts to optimize labor efficiency.
- Conducted performance evaluations to assess team strengths and areas for improvement.
- Established customer feedback processes to enhance service satisfaction and retention.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
CSR, Sales
Mobil Gas Station
Tucson, AZ
03.2007 - 04.2009
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated cash register accurately, processing transactions efficiently for a seamless customer experience.
- Maintained cleanliness and organization of sales area, ensuring compliance with safety standards.
- Assisted in inventory management, restocking shelves to optimize product availability for customers.
- Collaborated with team members to enhance service delivery and improve overall store operations.
- Trained new employees on operational procedures and customer service best practices effectively.
- Engaged customers in product promotions, increasing awareness of services offered at the station.
- Built strong relationships with clients, leading to repeat business and referrals.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Delivered exceptional service, consistently meeting or exceeding performance metrics.
Education
General Studies
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZSkills
Positive attitude
Customer service
Valid Driver's license
Teamwork and collaboration
Attention to detail
Time management
Dependable and reliable
Punctual and reliable
Problem-solving
Safe driving
Time management skills
Loading and unloading
Stocking and inventory
Shipping and packaging
Complex Problem-solving
Cargo handling
Route planning
Quality assurance
Vehicle inspection
Client relationship management
Timeline
Delivery Driver
DoorDash
03.2022 - 09.2025
Manager
Sparkle Cleaners
03.2009 - 09.2015
CSR, Sales
Mobil Gas Station
03.2007 - 04.2009
Creative Designer
A Genuine Blessing
03.2000 - 04.2021
General Studies
Maricopa Community Colleges, Rio Salado Community College