Rochelle Lumsden
Duquesne,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Home Health Aide
Kennedy Care
11.2023 - Current
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Owner
Rochelle's Cleaning Service
07.2021 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
- Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
- Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
Crew Member
Nate's Demolition And Construction
07.2020 - 02.2024
- Enhanced project efficiency by coordinating with team members and managing resources effectively.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Reduced project delays by promptly removing debris and waste materials from construction sites.
- Minimized risk of accidents with diligent removal of potentially hazardous materials such as nails, screws, or broken glass from work areas.
- Facilitated quick adjustments to project plans by efficiently rearranging or clearing space as required during ongoing construction activities.
- Assisted with post-construction cleanup and maintenance.
- Loaded and carried materials to facilitate transport at construction sites.
Education
GED -
Letsche School
Pittsburgh, PA05.1999
Skills
- Case Management
- Patient Care
- Health and safety compliance
- Cleaning and sanitizing
- Customer Service
- Health and Safety Regulations
- Efficient Cleaning Techniques
- Knowledge of cleaning products
Timeline
Home Health Aide
Kennedy Care
11.2023 - Current
Owner
Rochelle's Cleaning Service
07.2021 - Current
Crew Member
Nate's Demolition And Construction
07.2020 - 02.2024
GED -
Letsche School
Similar Profiles
BRITTNEY SIMSBRITTNEY SIMS
Direct Support Professional at Kennedy CareDirect Support Professional at Kennedy Care
Stephanie NelsonStephanie Nelson
Care Coordinator at Kennedy CareCare Coordinator at Kennedy Care
Chance CriminChance Crimin
Janitorial Worker at Kennedy Care CenterJanitorial Worker at Kennedy Care Center